This document consists of 3 Parts: Web Hosting Terms of Service, Domain Name Terms of Service, Avast Software Terms of Service

Web Hosting Terms of Service

This is an Agreement between You - Customer of our Services, and Regent Solutions Limited a Jamaican company headquartered in Montego Bay, Jamaica hereinafter referred to as 'Regent' in this document.

As a Customer of our Services you need to be aware that when signing up for an account with Regent, you agree to position data on our servers and make it accessible to the wide internet public. In this respect, you understand and agree that it is beyond the power of Regent to restrict public access to this data and guarantee the security of your files. You are completely in charge of protecting your web content on Regent servers and you should consider carefully each piece of information before uploading it to your newly allocated Regent server space. We highly recommend that you avoid publishing online personal data that could be abused.

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These Web Hosting Terms of Service, together with their coherent Acceptable Use Policy (AUP) represent the Customer Service Agreement.

The Order Form completion represents the electronic signing of this document.

  1. Entire Agreement; Service Agreement
  2. Regent Hosting Services
  3. Service Activation and Continuance Timescales
  4. Free Domain Name Promotion
  5. Service Expiration and Renewal
  6. Customer Responsibilities
  7. No Unlawful of Prohibited Use
  8. E-Commerce Customer Websites
  9. Third Party Dealings
  10. Cancellation, Refunds & Chargebacks
  11. News Releases
  12. Torturous Conduct
  13. Force Majeure Circumstances
  14. Service Provision; Warranties And Representations
  15. Service Discontinuance
  16. Complaints Procedure
  17. Customer Service Contact Details
  18. Revisions
  19. Assignment
  20. Termination

  21. ENTIRE AGREEMENT; SERVICE AGREEMENT

Regent shall provide its Services to You - the Customer - under the Terms and Conditions stated in this Service Agreement. The Agreement is intended to keep the integrity of both Regent and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services.

The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other documents or agreements mentioned in these Terms, constitute the whole act of convention between Regent and the Customer. In the event that a court of competent jurisdiction declares any of the Agreement's provisions invalid, unenforceable, or void, the remaining ones will completely preserve their validity.

Customer's side of the Agreement can be presented by any of the following parties: an individual over 18 years of age; a legal entity, such as a corporation, a limited liability company, etc. If a person represents the Customer, for some reason, he/or she must be legally authorized to act on his behalf, thus accepting, executing and delivering the Agreement.

The agreement shall be interpreted in consistence with the laws of Jamaica, and shall serve to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assigns.

  1. REGENT HOSTING SERVICES

A web hosting service is a type of Internet service that offers individuals and organizations the opportunity to host their own web sites and store information, images, video, or other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs also offer periodic backup and archiving.

Regent offers only web hosting services, not data storage services. A web hosting service consists of the following:

SERVICE FEATURES

Basic Features:

  1. Disk Space- We use a clustered storage technology, meaning that the storage resources of a hosting plan purchased from us are not confined to a single server, but are distributed between multiple machines. This ensures better performance and higher server reliability, and guarantees that you will be able to avail of all the storage quota that has been assigned to your particular account. Additional disk space is available as an upgrade option. Payment is accepted only in advance per year. Contact sales for more information.
  2. Traffic- Each hosting plan includes prepaid traffic quota. Additional traffic is available as an upgrade. Contact sales department for more information. Traffic must be prepaid before use or otherwise the account will be suspended for excessive quota.
  3. Hosted Domains- Regent hosting plans include domain hosting. Each hosting plan has a limit of domains that can be hosted.
  4. Domain Registration- available at a discounted price on sign up. Each web hosting account can be purchased with a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this document, in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
  5. E-mail accounts- different number of e-mail accounts can be set per each web hosting plan.
  6. MySQL/PostgreSQL Database(s)- MySQL databases are included in all our web hosting plans. PostgreSQL databases are available with our Corporate and Enterprise web hosting plans and optional for our Business plan. Additional databases can be purchased as upgrade. Contact sales for more information.
  7. Database Storage- Regent Hosting offers unlimited mysql database storage for each hosting account. However, accounts with very large single databases can affect the overall server performance. Thus, we recommend that each database is kept under 200 MB in size. For accounts with databases over 500 MB in size, Regent Hosting may request that the number of total database usage be reduced to ensure proper performance or may terminate the Subscriber's account, with or without notice.

Optional Features:

  1. Dedicated IP Address- Regent's hosting accounts do not include a dedicated IP address, unless listed in the list of plan features. Dedicated IP addresses can be purchased at any time as an upgrade to the web hosting service, provided by Lonex. Dedicated IP addresses are purchased for a period of at least one year and are non-transferable to other web hosting providers. Contact sales for more information.
  2. NB:Please note that according to IANA - the entity that coordinates the global pool of IPs, newly requested dedicated IP addresses must be used within 7 days of their allocation. So, if you request a dedicated IP address from your Control Panel and do not assign it to a host within 7 days of the allocation date, then the IP address will be taken back to the global pool of IPs. If so, you will need to re-request the IP address from the Dedicated IP Addresses section of your Control Panel.
  3. SSH- Included in our Enterprise plan; available as upgrade with the other hosting plans. Contact sales for more information.
  4. ID Protection- This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional with all hosting plans, but available only with certain TLDs, supporting this option.

More comprehensive information about all features included in our web hosting packages is available on our web hosting plan pages.

INSTALLATION AND TROUBLESHOOTING

Each customer will be able to take advantage of our Installation & Troubleshooting service upgrade. It allows users to get one-time expert assistance from our technical support team or system administrators for a period of 1 hour. The Installation & Troubleshooting is intended for:

  1. Hacked sites cleaning and restoration service- If you find your website hacked or reported to be infected you can rely on our help getting this fixed for you. This service included a backup of the current content, cleaning and/or restoring broken files from original script installation or restore from a previous copy.
  2. Script, theme, plugin installation service- If you need any software installation, theme/template or even plugin installation that you do not wish to deal with, we can do it for you. We will backup the current site (if any) and complete the desired installation for you.
  3. Scripts troubleshooting and debugging services- In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.
  4. Manual files, database or emails transfers between hosting accounts using our services.If you want to move a site or few over to another account we can handle the migration for you hassle free.

The Installation & Troubleshooting will not apply in the following cases:

  1. Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.
  2. The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.
  3. We will only provide installation and troubleshooting if the hosting is provided by us on our Linux Based Servers. We do not provide the service for any Windows, Linux and MAC servers which are not powered and managed by us.
  4. We don't provide any warranties and will not be held responsible for any data loss or any script, theme, plugin not operating as intended.

SERVICE PAYMENT

Each customer will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. Regent reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.

Regent will charge customers with fees based on the fee structure at the time of the sign-up process. Regent reserves the right to introduce price changes to the packages when needed. This means that the current price list at https://hosting.regent.solutions may differ from the pricing and features of the customer's account.

When signing up for an account with Regent, the customer agrees to pay for the period of one year (365 days). Customers should abide by Regent's Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user will take advantage of our web hosting system.

In cases of PayPal and American Express credit card payments, a 12-month recurring billing cycle will apply for customer convenience. In case that a customer wants to cancel their recurring contract, they can do so from the Recurring Manager section of their Web Hosting Control Panel.

SERVICE GUARANTEES

Regent guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

  1. Server Hardware Breakdown;
  2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, Regent is not responsible for the downtime);
  3. Failure due to software that is not explicitly supported by Regent If a hardware crash provoked by the customer consequently happens, Regent is beyond the control and responsibility for the resulting downtime.

For more information, please read our Service Level Guarantees.

ACCOUNT/DATA BACKUP:

Our backup service is provided as a courtesy to you, and, therefore, Regent will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created. Backups are only kept for a period of 7 days. After this period, a backup cannot be restored.

General Backup: The default available backup disk storage space for each customer is 5 GB. User accounts with content over 5 GB cannot be (partially or entirely) backed up. Additional space for backup purposes is available under our Upgrade section in the Control Panel. We provide backup services only to accounts with disk space usage below the purchased backup quota limit. For example, if the purchased data backup quota amounts to 20 GB, we will back up your files as long as your account's disk usage does not exceed the 20 GB quota limit. As soon as this 20 GB quota limit has been reached - the backup script will no longer back up any of your files.

Database Backup: Our database backup script WILL NOT back up databases, which contain more than 256 tables. Databases bigger than that take too much time and use too much of the server's resources to be backed up.

  1. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

Regent provides web hosting services to clients on a global scale. The services for newly signed up clients are activated immediately after our Sales Department gets in touch with the payer over the phone to verify the payment details (this is required in order to prevent fraudulent orders). The payment verification procedure is compulsory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be cancelled.

The services for existing customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according payment.

  1. Shared Web Hosting Accounts Timescale.The newly-created cloud hosting accounts with Regent are valid for 1 year. They can be renewed for another year that will be added to the official expiration date of the account. All account upgrades, purchased from the Web Hosting Control Panel, are valid and will be functional till the final expiration date of the respective web hosting account.
  2. Domain Name Registration Timescale.Regent offers registration of the following TLDs (Top-Level Domains), purchased together with a cloud hosting account (TLDs on PROMOTIONAL prices - .com, .net, .org, .info, .biz, .us) or ordered separately as an upgrade from the Web Hosting Control Panel (all TLDs - NON-PROMOTIONAL prices).
  1. FREE DOMAIN NAME PROMOTION

Regent allows for running a continual domain name promotion and giving FREE domain names to Customers upon signing up for a new web hosting account. This special domain name offer can be set only with our PROMOTIONAL TLDs (when applicable). In the case, however, that the money-back guarantee option is used by the customer, the domain name needs to be paid - $10.99 USD per year per domain name. The domain name owner will receive then an account username and password to manage his/her domain name and will be able to transfer the domain name at will.

  1. SERVICE EXPIRATION AND RENEWAL

HOSTING SERVICE

The hosting service is active for one year (365 days). After the expiration of that period, the account will be automatically suspended and will remain suspended until the Customer renews it by paying its annual subscription fee. In case that the Customer does not renew his/her hosting account, it will remain BLOCKED. The account data will be kept for two months, after that it will be permanently deleted.

E-mail notifications regarding each account's expiration are dispatched twice - 14 days and 7 days prior to the expiration date of the respective account. In order to receive the notifications the customer must have provided a valid e-mail address. Regent ensures that the e-mails are sent and takes no responsibility for e-mails that are not delivered due to problems with the recipient's e-mail address.

DOMAIN NAMES

Domain names are valid for the period of their registration (domain names can be registered for up to 10 years, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.

  1. The domain nameRedemption Grace Period (RGP) is a registry level period that starts about 30 days after the domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. The RGP fee depends on the given TLD and on the registrar through which it is registered.
  2. The RGP period extends the time available for renewing domain names. However, any web site or e-mail services associated with the domain name will stop working and the domains that enter a redemption period may be removed from the zone files (the list of domain names currently in the global DNS).
  3. Extended Redemption Grace Period- the extended redemption period adds another 7 - 30 days to the domain name's redemption period. During this period the domain name owner is allowed to retrieve the domain name from deletion by contacting the domain's registrar.
  4. After the redemption period of an expired domain name is over, follows the Pending Delete Period- a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.
  5. Released by Registry Period- after the domain name's 'Pending Delete Period' is over, it is released back into the public pool of domain names and is newly available for registration.

We strongly recommend that the Customer renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

We can assist customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the customer needs to contact that registrar for more information regarding its retrieving.


 

CUSTOMER RESPONSIBILITIES

ACCOUNT REGISTRATION AND MANAGEMENT

In consideration of their use of the Service, the Customer agrees to:

  1. Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update registration datato keep it true, accurate, current and complete. If the customer provides any information that is untrue, inaccurate, not current or incomplete, or Regent has reasonable grounds to suspect (at its sole discretion) that such information is untrue, inaccurate, not current or incomplete, Regent has the right to suspend or terminate the customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the corresponding national tax collecting agency.
  2. When introducing any changes to their contact details, customers are obliged to notify Regent in the course of a 10-business-day period after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, not via e-mail. This requirement is also in force for Regent, that is - customers will always be aware of any contact information changes that the company places within its website. This way, a flawless communication process between both sides is guaranteed.
  3. Customers will receive a password and account designationupon completing of the registration process of the Service. Customers are responsible for maintaining the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to:
    1. immediately notify Regent about any unauthorized use of their password or account or any other breach of security;
    2. ensure that they safely exit (log out from) their account at the end of each session. Regent cannot and will not be liable for any loss or damage of account information arising from a customer's failure to comply with this provision.
  4. If a hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, Regent will take the side of the person who paid for the account and shall not provide access to any other person, since - for a hosting account owner is and will be considered to be the credit card / Pay Pal account holder.
  5. If the hosting account owner deceased prior to the account expiration Regent Ltd will require death certificate or any other legal document that can prove that fact. Those who provide that information will be held legally responsible if the information is untrue. Once such documents are obtained, Regent will be the sole arbiter in deciding whether the documents are authentic or not. A record of the obtained documents will be kept until the expiration date of the hosting account.

ACCOUNT USAGE

  1. CPU usage(or usage of the Central Processing Unit(s) of the web server the customer's account is hosted on) - the CPU usage is subject to some regulations. Each hosting account can use up to 10% of the CPU power for no longer than 180 seconds at any given time, or 4.5% (for the Starter plan)/ 5% (for the Business plan)/ 7% (for the Corporate plan)/ 10% (for the Enterprise plan) in the course of 24 hours.

Web Hosting Plan Name

CPU Limit

Starter plan

4.5 %

Business plan

5 %

Corporate plan

7 %

Enterprise plan

10 %

Custom-made plans

5 %

  1. Regent strongly recommends that customers be very judicious when using the CPU power for their accounts. We reserve the right to block files or scripts that excessively use CPU and notify clients. We may suspend customer accounts in cases of registered impact on other accounts on the server or disturbance caused to the functioning of the server. If we do suspend an account, then its owner will be notified of that and provided with explanation of the situation. The account owner may be offered to upgrade to a dedicated or a semi-dedicated web hosting solution.
  2. E-mails- Users are not allowed to send more than 1500 emails per day/150 emails per hour per hosting account (each email can be sent to a maximum of 50 recipients, as each unique recipient will be counted as one message sent). Users are not allowed to send more than 1500 emails a day using a mailing list (or 1 email to 1500 subscribers, respectively). Each email account is entitled to 10 GB of storage space, while all active email accounts under a hosting account must not exceed 40 GB in size. Each email account can host up to 200.000 stored messages.
  3. File Quota- There is no file quota limit for any one of our web hosting packages. Customers are allowed to have an unlimited number of files in their hosting account.
  4. Disk Space & Traffic- Regent offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, and thus steal network traffic. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (un)archived images, programs or sound files. At least 80% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP, RAR, but not limited to these file types) in each hosting account must be a part of actual, active website(s) content, i.e. all content files must have corresponding HTML or PHP files that link to them. Audio, graphics and/or video files must be must be under 25% of the current web hosting disk usage and must never exceed 50 GB in size. Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon a support ticket request by our customer care team, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, the Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
  5. MySQL usage- each database hosted in our system can be used only by the user who created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned customer account. The MySQL database has a limit of 45,000 queries per hour. If you have reached 45,000 queries per a given hour, you will not be able to make any more queries. In the next hour you will have access to the database again and the counter will be reset. You can make a maximum of 15 simultaneous connections to a MySQL database.
  6. Access and error logs- The access and error logs for all client's hosts in one account should not exceed 500 MB in total.

'UNLIMITED' USAGE POLICIES AND DEFINITIONS

The term “UNLIMITED” is used to describe the amount of resources in the web hosting plans provided by Regent, which is not set to a predefined limit value (for example - unlimited bandwidth, unlimited disk space, unlimited emails or other unlimited resources). By not setting limits on key resources, we are able to offer our customers a simple, consistent pricing scheme as their websites demand more and more resources. As a result, a typical website may experience periods of great popularity and a resulting increased storage need without experiencing any associated increase in hosting charges.

In all cases, when a service is listed as “Unlimited“, it is intended for normal web hosting usage only - all activities, which may result in excessive resource usage inconsistent with regular usage patterns, are prohibited.

Our Unlimited service offers are not designed to allow a single user to influence the overall server performance. Regent will make every effort to provide its customers with additional resources whenever possible, including the relocation of a customer's hosting account to a newer, faster server. However, if the resource usage reaches a level where it may influence the overall server performance in a negative way, Regent reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to Regent's sole and absolute discretion.

SERVER USAGE & HOSTED CONTENT

  1. Server contentMUST comply with the parameters stated in this TOS and our AUP (Acceptable Use Policy). Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of Regent Services are used for the illegal purpose of SPAM or UCE, then they will be terminated instantaneously. Regent expressly bans the use of any Regent hardware or software hosted on a Regent server for trying to illegally access another hosted machine or network. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact a Regent Service representative.
  2. Using Regent temporary URLis not defined as a bandwidth stealing. However customers should not rely on Regent temporary URL as a basic URL. Traffic processing there is not recommendable. Regent cannot and will not be held responsible for changing it afterwards. Customers are advised to use it temporarily and redirect their traffic to their own domains.

  1. NO UNLAWFUL OR PROHIBITED USE

As a condition for customer use of the Regent Services, you - the Customer, agree that you will not use Regent Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). Regent servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted.

Customers are solely responsible for the content of their messages. Using Regent Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited.

In this light, Regent expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Regent servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the company's terms of service (this document) and the Acceptable Use Policy (AUP). Customers may not attempt to gain unauthorized access to any Regent Services, other accounts, computer systems or networks connected to any Regent Services, through hacking, password mining or other means. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by Regent Services.

Regent's management will thoroughly scrutinize all received orders and decide, to their own discretion, which of them do not comply with the officially stated requirements for use of the company servers. Regent reserves the right to refuse service to unlawful parties. Regent reserves the right at all times to disclose any information, as Regent deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the sole discretion of Regent

  1. E-COMMERCE CUSTOMER WEBSITES

When buying an allocated space on Regent servers for the purpose of creating e-commerce online stores or related e-commerce activities websites, the Customer agrees to be fully responsible for the development, operation and maintenance of their web sites, online stores and e-commerce activities within that websites. The Customer is the only one in charge of approving, processing and filling customer orders and taking care of customer requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

Each customer is in charge of all products and services, as well as all contents and materials appearing online, including:

  • the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
  • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
  • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

Each Customer guarantees to Regent that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to Regent that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

  • infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
  • break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

Each Customer empowers Regent to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. Regent is granted the right to estimate, at its own discretion, the extent to which these operations need to be carried out.

  1. THIRD PARTY DEALINGS

Any dealings with third parties (including advertisers) carried out through Regent Services, including participation in promotions, payment for goods and services, and/or any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between the Customer and the advertiser or the other third party. Regent shall not be responsible or liable for any part of such dealings or promotions.

  1. CANCELLATION, REFUNDS & CHARGEBACKS

CANCELLATION & REFUNDS

Regent accounts are set up on a prepay basis. Regent customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy.

To cancel an account, the customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by Regent Other forms of cancellation requests will not be accepted. Any incentives (free bonuses) offered to the customer upon sign-up will be also cancelled.

Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The customer will have the possibility to transfer his/her domain away to another host.

Late cancellations, as well as accounts cancelled by Regent due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your credit/debit card and affect your credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your PayPal account and affect your PayPal balance in accordance with PayPal's terms of service.

MONEY-BACK GUARANTEE POLICY

Regent offers a 30-day money back guarantee. If, for any reason, you (or clients of yours) are dissatisfied with our hosting services, we will refund your (their) hosting fees at any time during the first 30 days after the signup date of any hosting account you (they) have purchased from us. You can submit a refund request in a trouble ticket from your Control Panel, or send us an email to [email protected], and receive full refund for any hosting plan you have purchased from us within 30 days of the payment data of the account.

SSL certificate issuance, as a third-party service, is not covered by the 30-day money-back guarantee that Regent provides for its web hosting services. An SSL certificate buyer is eligible for a refund within 7 days of purchase.

All recurring payments, as well as all payments made via a wire transfer, are non-refundable and are not covered by the 30-day money-back guarantee.

NON-REFUNDABLE SERVICES

Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.

All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer. Any refund amount credited back to a customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the customer's web hosting plan upon sign-up (i.e. the customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account). A table containing the annual NON-PROMOTIONAL prices of all domain names offered by Regent is located in section 3 of this legal document.

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any customer who initiates a credit card chargeback in response to a bill or order placed at Regent will be subject to full investigation.

When signing up for a web hosting service with Regent, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Web Hosting Terms of Service (this document). Thus, Regent, as well as our authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the customer's agreement, especially in the event that a customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of our Regent team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and eventually the account will be re-activated.

If the user has sent a chargeback request based on groundless argumentations (according to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service and the AUP of Regent will serve as proof of the customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the customer has had sufficient grounds for the chargeback or Regent has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be activated, then the respective hosting account will remain suspended and $30 USD fee will be withdrawn from the Customer's commission, whose client's account has been the reason for the chargeback (in order to cover the fees imposed to Regent from our authorized retailers for the claimed unauthorized transaction).

  1. NEWS RELEASES

Certain sections of Regent's news releases may contain forward-looking statements projecting future events, such as new software incorporations, updates, promotions, hosting introductions, etc. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

Forward Looking Statements can be recognized by the availability of indicative words such as 'believes', 'anticipates,' 'plans,' 'may,' 'hopes,' 'can,' 'will,' 'expects,' 'is designed to,' 'with the intent,' 'potential', etc. However, their availability is not a prerequisite for a forward-looking statement to be treated as such.

  1. TORTUROUS CONDUCT

Any way of indecent treatment towards a Regent employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with Regent's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, abusive, disrespectful or condescending behavior - oral, written, or delivered by a second party - to members of Regent's customer care stuff will be interpreted as a breach of this TOS. Regent reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions, including refuse refunds to users whose accounts have been suspended for violating this TOS provision.

  1. FORCE MAJEURE CIRCUMSTANCES

Regent will be in an off-liability position as regards the failure or delay in doing its professional duties resulting from circumstances beyond its control. Such circumstances may represent acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware, or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.

  1. SERVICE PROVISION; WARRANTIES AND REPRESENTATIONS

You understand and agree that the Service is provided on an 'AS-IS' basis without warranties or representations for its offering. The company bears no responsibility for connection problems in cases when customers' hosting with Regent confronts with service interruption issues. Regent assumes no liability for any service failure, or failure to deliver or store any Customer communication or personalization settings.

  1. SERVICE DISCONTINUANCE

Regent reserves the right to discontinue the delivering of the services and terminate this agreement for a certain period of time or indefinitely, with a prior notice. If the reason for this is Customer's failure to observe these Web Hosting Terms of Service and/or our Acceptable Use Policy, no refund will be issued to the customer for the unused period of his/her annual subscription with Regent If the Customer has not violated any part of these Web Hosting Terms of Service, the Acceptable Use Police and/or any related documents - the customer will receive partial refund for his/her web hosting subscription with us for the period that has remained unused.

  1. COMPLAINTS PROCEDURE

Regent is dedicated to providing the highest levels of customer service round the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to make use of our complaints procedure detailed below.

In order to file a complaint, please send us an email to [email protected], specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about your situation, the better, prompt and adequate our resolution will be.

Here are our steps of addressing every single complaint:

  1. Regent will confirm receipt of your complaint in writing, notifying you that the complaint will be addressed without delay. Regent reserves the right to refuse to investigate complaints which are obviously frivolous, abusive or offensive.
  2. A Regent Customer Care representative will review your situation, search for an appropriate solution and inform you of the timeframe within which a response should be expected.
  3. If the Regent Customer Care representative cannot resolve your case within the pre-announced period, your complaint will be escalated to a Customer Care manager.
  4. If the Regent Customer Care manager also can't provide an appropriate solution, then your complaint will be forwarded to the Company Director, who will further investigate the situation to ensure that all necessary measures have been taken. The Company Director will respond in writing within two working days, and reply with a solution within five working days.
  5. An alternative complaint submission method is sending a fax to the following number: +1.876.940.2818
  1. CONTACT DETAILS

Resellers, as well as their customers, can get in touch with our Customer Support Service via any of the options listed below. 1-hour support response is guaranteed!

  1. Via our ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket) or the Reseller Control Panel (section Support Tickets - > Reseller Support).

 

  1. Phone or Fax us at:

JA line: +1-876-564-4397

 

  1. E-mail us using our Contact Us Live Chat - pre-sales and general questions only.

 

  1. Post address details:
  • 1 Harbour Street
  • Shop # 1
  • Montego Bay
  • Jamaica WI

    1. REVISIONS

    In order to improve its services, Regent reserves the right to revise these terms at any time without prior notice. Customers are encouraged therefore to review this document periodically.

    1. ASSIGNMENT

    Customers do not have the right to assign this Agreement without the explicit permission of Regent This Agreement shall be in force and effect to the total benefit of the Customer and Regent and their successors and permitted assigns.

    1. TERMINATION

    You agree that Regent, at its sole discretion, may terminate your password, account or use of the Service (or any part thereof), and remove and discard any Content within the Service if you violate this Agreement.

    Please report any violations of these Terms of Service, the Acceptable Use Policy and the Domain Name Dispute Resolution Policy to [email protected].

    Revised: March 27, 2017

    --------------------------------------------------


    Terms and Conditions - Domain Name Registrations

    Registration Agreement (last revision February 3, 2017)

    'We', 'us' and 'our' refers to Regent Solutions Limited, trading as Regent.

    This Registration Agreement ('Agreement') sets forth the terms and conditions of use by the Applicant, Registrant, Beneficiary, Customer, User (jointly and severally referred to as 'you') of our domain name registration services (the 'services') and your registration of that domain name (the 'Registration').

    Your electronic acceptance of this Agreement acknowledges that you have read, understood, and agree to all of the terms and conditions of this Agreement, any agreement referencing this Agreement, the incorporated Uniform Domain Name Dispute Resolution Policy and the Uniform Rapid Suspension System (URS) also available here: http://www.icann.org/udrp/udrp.htm and http://newgtlds.icann.org/en/applicants/urs  or any other alternative Dispute Resolution Policy offered by the Registries, the Online Pharmacy Policy and Online Pharmacy Investigation Procedures found in this Agreement, and any other rules or policies that are or may be published by us (the 'Dispute Policy') from time to time. The operative and effective version of this Agreement will be the latest version available at https://hosting.regent.solutions/terms-of-service.pdf

    By submitting a domain to us for Registration, you are also warranting that you have the authority and legal capacity to enter into this Agreement.

    By subscribing to any third party services through our Website, you must agree to and comply with the policies and terms of use, as applicable, of any such third party.

    Except when expressly stated in writing by us, this Agreement, in addition to any other specific agreement between you and us, supersedes any other written (including, without limitation, digitized/computerized) agreement, oral agreement, or agreement by conduct.

    Wherever in this Agreement the masculine, feminine, or neuter gender is used, it will be construed as including all genders. Wherever the singular is used, it will be deemed to include the plural and vice versa where the context so requires.

    This Agreement will become effective upon the date of your electronic acceptance. We, at our own sole discretion, may accept or reject your Registration application (the 'Application'). Rejection may include, without limitation, rejection due to a request for Registration of a prohibited Domain.


     

    1. COMPANY ABSTRACT, REGISTRATION, AND DISPUTE

     

    1. Time Registration Effective. All Registrations that we register for the applicable TLDs are not effective until we have delivered (when applicable) the required Registration information that you provide us to the registry administrator (the 'Registry') for the applicable TLDs and such Registry puts your Registration into effect.
    2. No Responsibility for Registry's Actions. While we always take extreme care in processing your orders, you agree that we are not liable or responsible in any way for any errors, omissions, or any actions by the Registry arising out of or related to your Application and receipt of, or failure to receive, a Registration.
    3. Domain Disputes. You agree that, if your use of our Services is challenged by a third party, you will be subject to the provisions specified in the Dispute Policy. Please note that a challenge under the Dispute Policy is separate and apart from a third party complaint and investigation made through our Online Pharmacy Abuse Email Address, as part of our Online Pharmacy Policy (as discussed below under section 6).
    4. Judicial and Administration Proceedings. If we are notified that a proceeding has been commenced with a judicial or administrative body regarding your domain and/or your use of our Services, you agree not to make any changes to your domain record without our prior written approval. We may, at our sole discretion, not allow you to make changes to such domain record until: (i) we are directed to do so by the judicial or administrative body; or (ii) we receive notification by you and the other party contesting your domain that the dispute has been settled. Furthermore, you agree that if you are subject to litigation regarding your Registration and use of our Services, we may deposit control of your domain record into the registry of the judicial body by supplying a party with a registrar certificate from us.
    5. Indemnification. You agree to indemnify, defend, and hold harmless our company, the Registry, their respective parent companies and subsidiaries, and all of their respective executives, directors, officers, attorneys, managers, employees, consultants, contractors, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including, without limitation, legal costs) arising out of or related to your Registration. This indemnification obligation will survive the termination or expiration of this Agreement for whatever reason.
    6. Lawsuit. If we are sued or threatened with lawsuit in connection with Services provided to you, you agree to indemnify us and to hold us harmless from all claims and expenses (including attorney's fees and court costs) pertaining to such lawsuit. Under such circumstances, you agree that you will, upon demand, obtain a performance bond with a reputable bonding company or, if you are unable to obtain a performance bond, that you will deposit money with us to pay for our reasonably anticipated expenses in relation to the matter. Such deposit will be drawn down as expenses are incurred. We shall not be obliged to extend you any credit in relation to such expenses and we may terminate your Services for a failure to make or renew such a deposit. We will return any unused deposit upon the conclusion of the matter.

    7. FEES
    8. Your Obligation. You, or the reseller ('Reseller') on your behalf, will be responsible for paying all fees associated with the Services provided by us. When renewal fees are due, it will be your sole responsibility to ensure that such fees are paid to us on time.
    9. Payment & Deadline. You must make payments by credit card or such other method as we may authorize or indicate in the Registration renewal form ('Renewal Form'). Should you fail to pay the fees by the due date specified, we have the right to terminate your Registration at our sole discretion. You agree that we will have no liability whatsoever with respect to any such termination.
    10. c. Fees Non-Refundable. All fees, including, without limitation, Pre-Registration fees, are non-refundable, in whole or in part, even if your Registration is suspended, terminated, or transferred prior to the end of your then current Registration term. All Pre-Registration fees are non-refundable.
    11. Fee Changes. We reserve the right to change fees, surcharges, and renewal fees, and to institute new fees at any time, for any reason, at our sole discretion.
    12. Actual Payment Required. Your requested domain will not be registered, or pre-registered, unless we receive actual payment for the Registration or Pre-Registration fee, or at least reasonable assurance of payment of the Registration or Pre-Registration fee from some other entity (such reasonable assurance will be determined at our sole discretion). For Pre-Registration Services, Registration will not be granted to you if payment is not received by us.
    13. Credit Card Charge Back. In the event of a charge back by a credit card company (or similar action by another payment provider approved by us), in connection with the payment of your Registration fee, you agree that the Registration will be transferred to us as the paying entity for that Registration to the Registry. You also agree that we reserve all rights regarding such Domains including, without limitation, the right to make the Domains available to other parties for purchase. We may reinstate your Registration at our sole discretion and, subject to receipt of the initial Registration or renewal fee and then current reinstatement fee.
    14. Outstanding Fees/Charges. You are responsible for the full and prompt payment of any outstanding fees and/or charges, notwithstanding the termination or expiry of this Agreement for any reason.
    15. Payment Collections. When making payment via the WorldPay Payment Gateway option, Regent Solutions Ltd will use the services of either of the following Third Party Collection Providers:
    • CentralNic Ltd of 35-39, Moorgate, London, EC2R 6AR, UK
    • CentralNic USA Ltd of 21700 Oxnard Street, Suite 1030, Woodland Hills, CA 91367, USA (US based customers only) 

    When using the Worldpay Payment Gateway option you will be transacting with either of these two parties.  In all other circumstances, unless otherwise specified, Regent Solutions Ltd will be the transacting entity.

    1. DOMAIN OWNERSHIP

    Ownership of Domain. You understand and acknowledge that the Registrant also referred as Registered Name Holder, whose name is on record, will have sole legal ownership of the Domain. It is your sole responsibility and not that of Regent Solutions Ltd. in any way, to ensure that the proper Registrant name is recorded.

    1. CHANGES TO THE AGREEMENT

    You agree that we may modify this Agreement, or any other related and/or applicable agreement, as is necessary to comply with requirements established by the Internet Corporation for Assigned Names & Numbers (www.icann.org), such as the Registrar Accreditation Agreement, consensus policies (www.icann.org/resources/pages/consensus-policies-2012-02-25-en), Registries or any other entity or individual, as well as to adjust to changing circumstances. Your continued use of the domain registered to you will constitute your acceptance of this Agreement with any new change. If you do not agree to any such change, you may request that your Registration be cancelled or transferred to a different domain registrar. You agree that such cancellation or request for transfer will be your exclusive remedy if you do not wish to abide by any change to this Agreement, or any other related and/or applicable agreement.

    1. REGISTRATION INFORMATION, USE, & LIMITATIONS
    2. Required Information. As part of the Registration process, you must provide certain information and promptly update the information to keep it true, correct, accurate, current, and complete. You must provide the following information when registering your Domain:

    (i) The full legal name and postal address, email address, voice telephone number and fax number if available of the Registrant (the domain owner/holder), even if you use Private Whois (Domain Privacy) service; name of authorized person for contact purposes in the case of an Registered Name Holder that is an organization, association, or corporation;

    (ii) The domain being registered;

    (iii) The full legal name, postal address, email address, voice telephone number, and, when available, fax number of the administrative contact for the Domain;

    (iv) The full legal name, postal address, email address, voice telephone number, and, when available, fax number of the technical contact for the Domain;

    (v) The full legal name, postal address, email address, voice telephone number, and, when available, fax number of the billing contact for the Domain;

    (vi) The IP addresses of the primary nameserver and any secondary nameserver for the Domain, if required;

    (vii) The corresponding names of those nameservers, if required;

    (viii) Any remarks concerning the domain that should appear in the Whois directory;

    (ix) Any other data that any Registry may require to be submitted to it, including, specific information regarding the primary purpose for which a domain is registered.

    (x) Please not that we will verify the email address of the Registered Name Holder (and the account holder, if different) at the point that a domain name is created updated or moved into our management. This will be done within fifteen (15) days of your request. If verification fails, the domain name is suspended (for Registered Name Holder), or the account is suspended or removed from the existing DNS (for account holder). In case we already have verified this data previously it is in our sole discretion to re-verify the email address.

    1. Information About Third Parties. If you provide information about a third party, you hereby represent that you will have: (i) provided prior written notice to the third party of the disclosure and use of that party's information; and (ii) obtained the third party's express prior written consent to the disclosure and use of that party's information.
    2. Failure to Provide Proper Information. You acknowledge that if you provide any inaccurate information, or fail to update information promptly at least within seven (7) days of any change, you will be in material breach of this Agreement, which will be sufficient cause for termination of your Registration. You further agree that your failure to respond within at least fifteen (15) days to inquiries made by us to the email address of your administrative, billing, or technical contact then appearing in the Whois directory concerning the accuracy of any information related to your Registration will constitute a material breach of this Agreement, which will be sufficient cause for immediate suspension or termination of your Registration.
    3. Enforcement of Accurate Whois Data. We reserve the right to accept written complaints from third parties regarding false and/or inaccurate Whois data of Registrants and follow any other procedures set forth in any agreement we have with a particular Registry.
    4. Disclosure & Use of Registration Information. You agree that we will make your Registration information available to ICANN, Registry and the Registrar and their respective designees and agents and to any other third party as ICANN and applicable laws may require or permit. You further agree and acknowledge that we may make publicly available, or directly available to third party vendors, some or all of your Registration information for the purposes of inspection (such as through our WHOIS Service) or for other purposes as required or permitted by ICANN and applicable laws.
    5. Government Use of Information. You understand and agree that the Government of the Commonwealth of the Bahamas shall have the right to use, disclose, reproduce, prepare derivative works, distribute copies to the public, and perform publicly and display publicly, in any manner and for any purpose whatsoever and to have or permit others to do so, all Data provided by you/Registrant. 'Data' means any recorded information, and includes, without limitation, technical data and computer software, regardless of the form or the medium on which it may be recorded.
    6. ICANN Guidelines & Requirements. You agree that ICANN may establish guidelines, limits, and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. You also agree and consent to any and all such disclosures, uses, guidelines, limits, and restrictions related to your Registration information (including, without limitation, any and all updates to such information), whether during or after the term of your Registration. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of your Registration information by us.
    7. Access to your Registration Information. You may access your Registration information, which is in our possession to review, modify, or update such information. You can access your Registration information by accessing our Account Management On-Line Forms, or similar Service, made available at our website.
    8. We will complete any update request received from you/Registered Name Holder to the data elements listed in Subsections 5a (vi), 5a (vii) and 5a (ix) within 7 days. The updated data elements shall be submitted to the Registry Database operated by the relevant Registry operator.
    9. In case of an technical failure or a change in the designated Registry Operator, which require the reconstitution of the Registry Database, the Registrar shall submit an electronic database containing the data elements listed in Subsections 5a (i) through 5a (vii) for all active records in the registry within ten days of any such request by ICANN.

    10. ONLINE PHARMACY POLICY

    11. a. Definitions.

    An 'Online Pharmacy' means a website that sells or facilitates the sale of drugs (e.g., prescription medicines).

    'Applicable Laws' means the laws and regulations of a) the jurisdiction where the online pharmacy dispenses drugs from and b) the jurisdiction where the online pharmacy offers to dispense or ship drugs to.

    1. b. Abuse policy.

    Domain names registered with Regent Solutions Limited may not be used to facilitate the sale of drugs in violation of Applicable Laws. This expressly includes, but is not limited to, the sale of prescription drugs without a prescription based on a prior in-person examination, except where such is expressly permitted by Applicable Laws, or selling unapproved drugs (e.g., falsified medicines, counterfeit drugs, or drugs unapproved for sale).

    These Terms and Conditions notify you that Regent Solutions Limited acts on notices from LegitScript about domain names that violate this section of our policy. If you have any questions about the basis for your website's LegitScript classification, please contact LegitScript at legitscript.com.

    1. cSole Responsibility.

    It is your sole responsibility to be familiar with, and ensure that your website complies with, Applicable Laws. You agree that marketing prescription drugs to a jurisdiction despite not being appropriately licensed to dispense prescription drugs there, or selling drugs online in a way that does not comply with Applicable Laws, constitutes fraud and is a violation of this agreement.

    1. d.Domain name suspension.

    Starting from the 26th of August 2012, we may suspend and PERMANENTLY lock online pharmacy domains that reasonably appear in breach of our ONLINE PHARMACY POLICY without prior notice to you. Suspended online pharmacy domain names will remain locked and CANNOT be transferred away to another Registrar until and unless LegitScript notifies us that the domain name is no longer classified as operating in violation of this section.

    1. eIndemnification.

    You hereby agree to indemnify and hold us harmless from any and all loss occasioned by you as a result of us suspending your domain name. You also agree to indemnify and hold us harmless from any complaints made against you by third parties and any loss that occurs due to any third party complaints. Further, you hereby agree to indemnify and hold us harmless if LegitScript designates a domain name you have registered as operating in violation of this section.

    1. DOMAIN REGISTRAR TRANSFERS
    2. Fees. Before any registrar transfer service (incoming transfer) provided to you by us becomes effective, you or the reseller on your behalf, must pay us the then current registrar transfer fee for the registrar transfer service for your Domain.
    3. Request to Transfer Registration. Only the Registrant of the Registration and Domain, may initiate a request to transfer the Registration from a particular registrar to us (incoming transfer) or from us to another registrar (outgoing transfer). Therefore, you hereby represent that you have the full and complete authority as the holder of the Registration and domain to initiate any transfer, or as a contact listed on the current Registration, that you have been given full and complete authority by the Registrant to initiate the transfer. We at our sole discretion may require you to provide documentation that proves that you are the valid Registrant and you have the authority to issue the transfer request.
    4. Right to Refuse Transfer. We reserve the right to deny any request to transfer a Registration during the first sixty (60) days after the initial Registration with the original registrar if: (i) denial is in accordance with the circumstances described in this Agreement under the Uniform Dispute Resolution Policy; (ii) there is evidence of fraud; (iii)  there is a reasonable dispute over the identity of the Registrant or administrative contact; (iv) no payment for previous registration period was made (including credit card charge-backs) if the domain name is past its expiration date or for previous or current registration periods if the domain name has not yet expired. In all such cases, however, the domain name must be put into 'Registrar Hold' status by the Registrar of Record prior to the denial of transfer; (v) express objection to the transfer by the authorized Transfer Contact. Objection could take the form of specific request (either by paper or electronic means) by the authorized Transfer Contact to deny a particular transfer request, or a general objection to all transfer requests received by the Registrar, either temporarily or indefinitely; [In all cases, the objection must be provided with the express and informed consent of the authorized Transfer Contact on an opt-in basis and upon request by the authorized Transfer Contact, the Registrar must remove the lock or provide a reasonably accessible method for the authorized Transfer Contact to remove the lock within five (5) calendar days] (vi) The transfer was requested within sixty (60) days of the creation date as shown in the registry Whois record for the domain name, or; (vii) a domain name is within sixty (60) days (or a lesser period to be determined) after being transferred (apart from being transferred back to the original Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs). 'Transferred' shall only mean that an inter-registrar transfer has occurred in accordance with the procedures of this policy. It is the sole responsibility of the Registrant to ensure that the request to transfer will not be denied for any of the above reasons prior to initiating and paying for the registrar transfer services. Fees are not refundable, however after a failed transfer funds will be made immediately available to your pre-paid account and they can be applied to subsequent transfer requests.
    5. Successful Completion of Registrar Transfer Request. Upon successful completion of a registrar transfer request, we will immediately become the registrar of record. As such, you will be bound by this Agreement.
    6. You acknowledge that we will, as a default action, place a Transfer lock on all domains registered or transferred to us until such time as you unlock the domain from within your account, or request us to unlock the domain.

    7. OWNERSHIP OF DATA


    In addition to the Registration information you are required to provide under sections 5(a)above, we maintain records related to your Registration and will provide these records and data to the Registrar. You agree and acknowledge that we own all databases, compilations, collective and similar rights, titles, and interests worldwide in our domain database (the 'Domain Database'), and all information and derivative works generated from the Domain Database.

    You further agree and acknowledge that we collect and own the following information for those Registrations : 

    (i) the original creation date of the Registration;

    (ii) the submission date and time of the Application (to us and by us to the proper Registry);

    (iii) communications (electronic or paper form) constituting Registration orders, modifications, or terminations, and related correspondence between you and us;

    (iv) records of account for your Registration, including, without limitation, dates and amounts of all payments and refunds;

    (v) the expiration date of your Registration;

    (vi) the name, postal address, email address, voice telephone number, and, when available, fax number of the administrative contact, technical contact, and billing contact, and the name holder, for the Registration;

    (vii) information we obtain in regards to your Registration as an Acceptable Online Pharmacy, if applicable, including your LegitScript Classification;

    (viii) any remark concerning the registered domain that appears or should appear in the WHOIS or similar database; and

    (ix) any other information or data that we generate or obtains in connection with the provision of the Services.

    You acknowledge and agree that during the Term of this Agreement and for two years thereafter we will maintain the following records relating to our dealings with You:

    (i)                 In electronic form, the submission date and time, and the content of all registrations data (including updates) submitted in electronic form submitted to the Registry;

    (ii)               In electronic, paper or microfilm form, all written communications constituting registration applications, confirmations, modifications or terminations and related correspondence with You, including registration contracts; and

    (iii)             In electronic form, record of the accounts of all Registrants with Registrar.

    We will not process the Personal Data collected from you in a way incompatible with the purposes and other limitations as provided in this document.

    1. AGENTS AND LICENSES
    2. Warranty of Authority. If you are registering a domain for someone else, you warrant and agree that you have the authority to bind that person as a principal to all the terms and conditions provided herein.
    3. License to Third Party. If you license the use of the domain registered to you to a third party, you warrant and agree that you nonetheless remain the Registrant (the domain holder of record), and remain responsible for any and all obligations under this Agreement, including, without limitation, payment and providing (and updating, as necessary) your full, current, accurate, and complete contact information and administrative, technical, and billing contact information, adequate to facilitate timely resolution of any problem that may arise in connection with the domain and Registration.

    You further warrant and agree that if you license the use of your domain to any third party who maintains an Online Pharmacy, you nonetheless remain the Registrant (the domain holder of record) and you are responsible that that your domain is in full compliance with our Online Pharmacy Policy (section 6).

    1. REFUND POLICY

    All sales, with the exception of the below circumstances, are final and non-refundable.

    • If for any reason, within a period of 24 hours from the time your order was placed, we are unable to provision the product or service requested.
    • If a refund request is submitted within 4 days of the date of purchase, we may choose to evaluate special requests on a case per case basis.

    If you choose to cancel a Web or Email Service we provide we will not issue a refund for the remaining or unexpired portion of the hosting, i.e. a percentage of the yearly fee cannot be refunded.

    Fees will not be refunded if we choose to cancel, terminate or suspend your registration for any reason.

    Refunds can be requested via our support team for all transactions.  For transactions where payment was made via  'Worldpay Payment Gateway' payment option you may also submit your request to the applicable Third Party Collection Providers:

    • CentralNic Ltd at 35-39, Moorgate, London, EC2R 6AR, UK, PH: +44.2033880600
    • CentralNic USA Ltd  at 59th Floor, 350 5th Avenue, New York, NY 10118, USA, +1.3233752669 (US based customers only)

    1. EXPIRATION AND RENEWAL OF DOMAIN NAME REGISTRATION

    After expiration of the term of domain name registration Services, you acknowledge that certain registry administrators may provide procedures or grace periods during which expired domain name registrations may be renewed. You acknowledge that you assume all risks and all consequences if you wait until close or after the end of a domain name registration term to attempt to renew the registration. You acknowledge that post-expiration renewal or redemption processes, if any, involve additional fees (e.g. Restore fees) which may be payable. 
    With respect to domain name registration services, we will email a renewal notification approximately one (1) month and approximately one (1) week prior to each such domain name's expiration. In addition, if a domain name is not renewed and the corresponding registry allows a grace period, we will email an additional renewal notification within five (5) days after the expiration of such domain name's registration. All these renewal reminders will be sent to the Registrant contact email address. Additionally we will be sending renewal reminders to the account email address as defined by you once per week starting approximately 45 days before expiration and once per day during the last 7 days, unless you disabled renewal reminders from our Control Panel. It is your sole responsibility to keep the email address accurate and check it regularly.

    You agree that after expiration of the term of a domain name registration we may, for a period of forty-five (45) days (the 'Expiry Period'), either: i) remove the domain name from the zone of the top-level-domain; or ii) direct the domain to name-servers and IP address(es) of website(s) designated by us, including, without limitation, to IP address(es) which host a parking page or a commercial search engine that may display advertisements. Any revenue generated through the IP address during this period will be payable only to us. You will have no claim over any earnings from this nor are you entitled to any compensation in exchange therefore over this period If we exercise our rights under this provision, and if you do not contact us to pay for and renew the domain prior to the end of the Expiry Period, you agree that you have abandoned the domain and you relinquish any and all rights that you may have had to the domain to us other than the rights that we provide to you in this Agreement.

    We reserve the right to renew the registration on your behalf at our sole discretion and without further notice. In such case, you are entitled to renew or restore the registration according to the provisions below or applicable registry policies as if the registration had not been renewed, i.e. at least for the duration of a redemption grace period. If you fail to exercise this right, you herewith authorize us to transfer or delete the registration at our own discretion and you agree that you have abandoned the domain and you relinquish any and all rights that you may have had to the domain.

    The failure by or on behalf of you/the Registered Name Holder to consent that the registration be renewed within the time specified in a second notice or reminder shall, in the absence of extenuating circumstances, result in cancellation of the registration by the end of the auto-renew grace period, (although we reserve the right to cancel the name earlier).

    Extenuating circumstances are defined as: UDRP action, valid court order, failure of a Registrar's renewal process (which does not include failure of a Registrant to respond), the domain name is used by a nameserver that provides DNS service to third-parties (additional time may be required to migrate the records managed by the nameserver), the Registrant is subject to bankruptcy proceedings, payment dispute (where a Registrant claims to have paid for a renewal, or a discrepancy in the amount paid), billing dispute (where a Registrant disputes the amount on a bill), domain name subject to litigation in a court of competent jurisdiction, or other circumstance as approved specifically by ICANN.

    Where we choose, under extenuating circumstances (as defined above), to renew a domain name without the explicit consent of the Registrant, we will maintain a record of the extenuating circumstances associated with renewing that specific domain name.

    In the absence of extenuating circumstances (as defined above), a domain name must be deleted within 45 days of either the registrar or the Registrant terminating this registration agreement.

    We will provide notice to each new Registrant describing the details of their deletion and auto-renewal policy including the expected time at which a non-renewed domain name would be deleted relative to the domain's expiration date, or a date range not to exceed ten (10) days in length. If we make any material changes to our deletion policy during the period of the registration agreement, we must make at least the same effort to inform you of the changes as we would to inform you of other material changes to the registration agreement.

    In the event that a domain which is the subject of a UDRP dispute is deleted or expires during the course of the dispute, the complainant in the UDRP dispute will have the option to renew or restore the name under the same commercial terms as the Registrant. If the complainant renews or restores the name, the name will be placed in Registrar HOLD and Registrar LOCK status, the WHOIS contact information for the Registrant will be removed, and the WHOIS entry will indicate that the name is subject to dispute. If the complaint is terminated, or the UDRP dispute finds against the complainant, the name will be deleted within 45 days. The Registrant retains the right under the existing redemption grace period provisions to recover the name at any time during the Redemption Grace Period, and retains the right to renew the name before it is deleted.

    Before and during the Expiry Period you may renew the domain by paying the regular renewal fees. After the domain is deleted and for a period of approximately thirty (30) days you may redeem the domain by paying the Restore fee. All fees are shown in our pricing page http://www.internetbs.net/price.html

    The above strictly applies to gTLDs (generic Top Level Domain) subject to ICANN policies. For ccTLD (country code Top Level Domain) policies might be different.

    1. LIMITATION OF LIABILITY

    YOU AGREE THAT WE (FOR THE PURPOSES OF THIS SECTION, 'WE' INCLUDES, WITHOUT LIMITATION, OUR COMPANY’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, REGISTRIES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE, OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING OUR SERVICES) WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS THAT MAY OCCUR DUE TO ANY: (A) LOSS OF REGISTRATION OF A DOMAIN; (B) USE OF YOUR DOMAIN; (C) ACCESS DELAY OR ACCESS INTERRUPTION TO OUR REGISTRATION SYSTEM; (D) NON-DELIVERY OR MIS-DELIVERY OF DATA BETWEEN YOU AND US AND/OR BETWEEN THE REGISTRY AND US; (E) AN EVENT BEYOND OUR REASONABLE CONTROL; (F) PROCESSING OF THE APPLICATION; (G) PROCESSING OF ANY MODIFICATION TO THE RECORD ASSOCIATED WITH YOUR DOMAIN; (H) FAILURE OF YOU OR YOUR AGENT TO PAY ANY FEE HEREUNDER; (I) PLACEMENT OF YOUR ONLINE PHARMACY ON THE NABP'S LIST OF NOT RECOMMENDED SITES BY THE NABP; (J)TERMINATION, REJECTION OR NON-APPROVAL OF YOUR ONLINE PHARMACY DUE TO NON COMLIANCE WITH SECTION 6 OF THIS AGREEMENT; (K) SUSPENSION, CANCELLATION OR TERMINATION OF YOUR REGISTRATION BY US; OR (L) APPLICATION OF ANY DISPUTE RESOLUTION PROVISION HEREIN. FURTHERMORE, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT WILL OUR MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU OR YOUR AGENT TO US FOR THE INITIAL REGISTRATION OF YOUR DOMAIN.

    1. DISCLAIMER

    ALL THE SERVICES ARE PROVIDED TO YOU 'AS IS,' AND WE WILL HAVE NO LIABILITY FOR FAILURE OF ANY OF THE SERVICES WE PROVIDE, WHETHER UNDER THE LAW OF STRICT LIABILITY, PRODUCTS LIABILITY, NEGLIGENCE, OR OTHERWISE. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS AGREEMENT OR OUR SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT THE REGISTRATION OR USE OF A DOMAIN UNDER THIS AGREEMENT WILL IMMUNIZE YOU FROM CHALLENGES TO YOUR REGISTRATION OR FROM SUSPENSION, CANCELLATION, TERMINATION, TRANSFER, OR ANY OTHER LOSS OF THE DOMAIN REGISTERED TO YOU. FOR THE PURPOSES OF THIS SECTION, 'WE' INCLUDES, WITHOUT LIMITATION, OUR EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, REGISTRIES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE, OR ANYONE ELSE INVOLVED IN CREATING, REGULATING, PRODUCING, OR DISTRIBUTING OUR SERVICES.

    1. REPRESENTATIONS & WARRANTIES
    2. Against Infringement. You represent and warrant to us that you hold the necessary rights to use, or permit to use, any item used through our Services, and that such use will not in any way:

    (i) violate or potentially violate any right of any third party, including, without limitation, infringement or misappropriation of any copyright, patent, trademark, trade secret, or other proprietary right;

    (ii) constitute or potentially constitute violations, such as, without limitation, false advertisement, unfair competition, defamation, invasion of privacy, invasion of rights, and discrimination;

    (iii) cause or potentially cause a business dispute, personal dispute, or any other dispute;

    (iv) be or potentially be unlawful, harmful, fraudulent, libelous, slanderous, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or otherwise offensive;

    (v) be or potentially be racially, ethnically, disputatiously, argumentatively, or ethically objectionable; or

    (vi) encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable law, including, without limitation, local, provincial, state, national, international, or other laws.

    1. Registration Information. You represent and warrant that all information provided by you in connection with your Registration, including information related to Online Pharmacy Certification, is, and will be, true, current, accurate, and complete at all times. Breach of this section will constitute material breach of this Agreement and cause for immediate cancellation of your Registration, domain and our Services.
    2. Infancy: You attest that you are of legal age to enter into this Agreement.
    3. Registry supplemental policies and rules: You agree to be bound by the rules, policies, and agreements of each Registry from which you purchase directly or indirectly a domain registration using our Services. Refer to the incorporated ADDITIONAL REGISTRY REQUIREMENTS section for specific details for each registry if any.

    Breach of any of these sections will constitute a material breach of this Agreement and cause for immediate termination of our Service(s), your Registration(s) and your domain(s). You further agree to protect, defend, hold harmless, and indemnify our company, any third party entity related to us (including, without limitation, any Registry), and our executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, and subsidiaries from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses arising out of or resulting from the Registration, use of the domain, or from any breach of this Agreement. This indemnification is in addition to any indemnification required under the Dispute Policy. This indemnification obligation will survive the termination or expiration of this Agreement for whatever reason.

    1. BREACH & REVOCATION
    2. Revocation by us. We reserve the right to immediately suspend, cancel, terminate, transfer or modify your Registration for any reason, including, without limitation, if: (i) your material breach of this Agreement; (ii) your use of any Services, including, without limitation, the domain registered to you, that is in contradiction of applicable laws or customarily acceptable usage policies of the Internet, including, without limitation, sending unsolicited commercial advertisements (including, without limitation, spamming) or sending threats, harassments, and obscenities; (iii) your use of your domain in connection with unlawful or unethical activity; (iv) your Online Pharmacy is blacklisted by LegitScript and therefore do not comply with the Online Pharmacy Policy referred to in section 6 of this Agreement; (v) our receipt of an order from a court of competent jurisdiction or an arbitration award;  (vi) to correct mistakes by us or the Registry Operator in registering the name; (vii) for the resolution of disputes concerning the Registered Name; (viii) or any other grounds for suspension, cancellation, termination, transfer or modification that is determined by our sole discretion. In any of the above mentioned cases we are entitled to suspend, cancel, terminate, transfer or modify all of your registered domain names in case you have registered more than one domain name, even if the above mentioned criteria only apply to one of your registered domain names. You understand and agree that you will not receive any refund whatsoever for any such suspension, cancellation, termination, transfer or modification of your Registration for any reason.
    3. Revocation by ICANN, Registry, or Registrar. You further acknowledge and agree that your Registration is subject to suspension, cancellation, termination, transfer, or modification by any ICANN procedure, any Registry procedure approved by an ICANN-adopted policy, or our company.
    4. Civil/Legal Liability for Breach. ANY BREACH OF THIS AGREEMENT MAY RESULT IN CIVIL ACTION, LEGAL ACTION, AND/OR CRIMINAL PROSECUTION AGAINST YOU.
    5. If Regent Solutions Ltd provides you with Hosting services, i.e. any Web and Email Service from Regent Solutions Ltd in connection with the Domain Name, we reserve the right to immediately suspend, cancel, terminate, transfer or modify your service for any reason, including, without limitation, if: (i) your material breach of this Agreement; (ii) your use of any Services that is in contradiction of applicable laws or customarily acceptable usage policies of the Internet, including, without limitation, sending unsolicited commercial advertisements (including, without limitation, spamming) or sending threats, harassments, and obscenities; (iii) your use of any services in connection with unlawful or unethical activity; (iv) your Online Pharmacy is blacklisted by LegitScript and therefore do not comply with the Online Pharmacy Policy referred to in section 6 of this Agreement; (v) our receipt of an order from a court of competent jurisdiction or an arbitration award; (vi) or any other grounds for suspension, cancellation, termination, transfer or modification that is determined by our sole discretion. In any of the above mentioned cases we are entitled to suspend, cancel, terminate, transfer or modify all of your services in case you have registered more than one service, including domain names, even if the above mentioned criteria only apply to one of the services used. You understand and agree that you will not receive any refund whatsoever for any such suspension, cancellation, termination, transfer or modification of your Registration for any reason.
    6. GOVERNING LAW & SEVERABILITY
    7. Governing law. Except as otherwise set forth in the UDRP, any gTLD Registry dispute resolution policy, .eu Dispute Resolution Rules or any similar ccTLD policy with respect to any dispute over your domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of Jamaica WI, as if the Agreement was a contract wholly entered into and wholly performed within Jamaica.

    THIS AGREEMENT SHALL BE GOVERNED BY AND INTERPRETED AND ENFORCED IN ACCORDANCE WITH THE LAWS OF THE COMMONWEALTH OF THE BAHAMAS APPLICABLE THEREIN WITHOUT REFERENCE TO RULES GOVERNING CHOICE OF LAWS. ANY ACTION RELATING TO THIS AGREEMENT MUST BE BROUGHT IN NASSAU AND YOU IRREVOCABLY CONSENT TO THE JURISDICTION OF SUCH COURTS.

    1. Severability & Amendment. If any provision or portion of any agreement (including, without limitation, this Agreement) between you and our company is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of that agreement will continue in full force and effect. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of our company. It is your sole responsibility to ensure that the representative subscribing such document is actually authorized to do so.

    2. NOTICES

    You agree that any notice required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the contact information you have provided.

    1. DESIGNATED REGISTRANT CHANGE AND/OR TRANSFER AGENT FOR GTLDS

    You agree and authorise Regent Solutions Ltd to act as your 'Designated Agent' with respect to the Inter-Registrar Transfer Policy (IRTP) (https://www.icann.org/resources/pages/registrars/transfers-en) for all gTLD domains. You agree that as your 'Designated Agent' we have the explicit authority to approve and accept each 'Change of Registrant' (as per the IRTP) on your behalf, whether this change represents a change from your Registrant information or to your Registrant information, and will do so in all instances. You accept that authorising us to act as your Designated Agent is a condition of registering or managing your domain with Regent Solutions Limited

    1. GENERAL
    2. Entire Agreement. This Agreement, in addition to any other specific agreement between you and us, constitutes the full and complete understanding and agreement between you and us relating to the subject matter hereof. Except when expressly agreed to the contrary in writing by us, this Agreement supersedes any other written (including, without limitation, digitized/computerized) agreement, any oral agreement, or any actual or alleged agreement by conduct.
    3. Independent Contractor Relationship. Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between you and us. You and our company will each be deemed an independent contractor at all times and will have no right or authority to assume, create, or incur any obligation on behalf of the other, except as may be expressly provided herein. You must not, in any way, misrepresent your relationship with us, attempt to pass yourself off as us, or claim that you are us.
    4. No Waiver. The failure of our company to require your performance for any provision of this Agreement will not affect our full right to require such performance at any time thereafter; nor will the waiver by us of a breach of any provision of this Agreement be taken or held to be a waiver of the provision itself.
    5. Survival of Termination. Sections 2, 3, 5, 9, 11, 13, 14, 15, 16, and 17, 18 and the Dispute Policy, will survive the expiry or termination of this Agreement for any reason.
    6. Web and Email Services

    You agree on your own behalf, and on behalf of the Registrant if you are acting as the agent of the Registrant that the Web and Email Services are not available for Name Holders of Moderated Domain Names.

    Regent Solutions Ltd will endeavour to provide the Web and Email Services with due care and skill, however, Regent Solutions Ltd does not guarantee the availability of the Web and Email Services. Regent Solutions Ltd will remedy any unavailability of the Web and Email Services as soon as it is able but does not guarantee that any unavailability will be resolved outside Regent Solutions Ltd trading hours. In addition, Regent Solutions Ltd does not guarantee that any Web and Email Service will be:

    • Interruption or fault free or that any faults or errors will be corrected;
    • Available at any particular time or location; available, or available without change, for any minimum period of time;
    • Secure or private;
    • Free of viruses or other harmful features.

    Cancellation of Web and/or Email Service

    You may cancel a Domain Name or any Web and Email Service at any time by notifying Regent Solutions Limited in writing. You agree that: on receipt of such notice, Regent Solutions Limited will cancel the relevant Domain Name and/or cancel the relevant Web and Email Service; and Regent Solutions Limited will have no liability to you whatsoever in relation to such deletion and/or cancellation.

    Regent Solutions Limited may, in its sole discretion, cancel a Domain Name and any additional services such as Web and Email Services provided to you by Regent Solutions Limited in respect of that Domain Name upon 14 days' notice where you fail to pay any fees that are due to Regent Solutions Limited.

    Either party may terminate this agreement and cancel the Domain Name on one month's written notice to the other party.

    DISPUTE POLICY

    Uniform Domain Name Dispute Resolution Policy

    (As approved by the ICANN Board of Directors on 30 October 2009.)

    1. Purpose.This Uniform Domain Name Dispute Resolution Policy (the 'Policy') has been adopted by the Internet Corporation for Assigned Names and Numbers ('ICANN'), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the 'Rules of Procedure'), which are available at http://www.icann.org/en/help/dndr/udrp/rules, and the selected administrative-dispute-resolution service provider's supplemental rules.
    2. Your Representations.By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else's rights.
    3. Cancellations, Transfers, and Changes.We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:
    4. subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;
    5. our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or
    6. our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i)and (k) below.)

    We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.

    1. Mandatory Administrative Proceeding.

    This Paragraph sets forth the type of disputes for which you are required to submit to a mandatory administrative proceeding. These proceedings will be conducted before one of the administrative-dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm (each, a 'Provider').

    1. Applicable Disputes.You are required to submit to a mandatory administrative proceeding in the event that a third party (a 'complainant') asserts to the applicable Provider, in compliance with the Rules of Procedure, that

    (i) your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and

    (ii) you have no rights or legitimate interests in respect of the domain name; and

    (iii) your domain name has been registered and is being used in bad faith.

    In the administrative proceeding, the complainant must prove that each of these three elements are present.

    1. Evidence of Registration and Use in Bad Faith.For the purposes of Paragraph 4(a)(iii), the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:

    (i) circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or

    (ii) you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or

    (iii) you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or

    (iv) by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant's mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.

    1. How to Demonstrate Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint.When you receive a complaint, you should refer to Paragraph 5of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii) :

    (i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or

    (ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or

    (iii) you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.

    1. Selection of Provider.The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).
    2. Initiation of Proceeding and Process and Appointment of Administrative Panel.The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the 'Administrative Panel').
    3. Consolidation.In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.
    4. Fees.All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided in Paragraph 5(b)(iv)of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.
    5. Our Involvement in Administrative Proceedings.We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.
    6. Remedies.The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.
    7. Notification and Publication.The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.
    8. Availability of Court Proceedings.The mandatory administrative proceeding requirements set forth in Paragraph 4shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel's decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel's decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.
    9. All Other Disputes and Litigation.All other disputes between you and any party other than us regarding your domain name registration that are not brought pursuant to the mandatory administrative proceeding provisions of Paragraph 4 shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available.
    10. Our Involvement in Disputes.We will not participate in any way in any dispute between you and any party other than us regarding the registration and use of your domain name. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defenses deemed appropriate, and to take any other action necessary to defend ourselves.
    11. Maintaining the Status Quo.We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.
    12. Transfers During a Dispute.
    13. Transfers of a Domain Name to a New Holder.You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.
    14. Changing Registrars.You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.
    15. Policy Modifications.We reserve the right to modify this Policy at any time with the permission of ICANN. We will post our revised Policy here at least thirty (30) calendar days before it becomes effective. Unless this Policy has already been invoked by the submission of a complaint to a Provider, in which event the version of the Policy in effect at the time it was invoked will apply to you until the dispute is over, all such changes will be binding upon you with respect to any domain name registration dispute, whether the dispute arose before, on or after the effective date of our change. In the event that you object to a change in this Policy, your sole remedy is to cancel your domain name registration with us, provided that you will not be entitled to a refund of any fees you paid to us. The revised Policy will apply to you until you cancel your domain name registration

    Uniform Rapid Suspension  

    Effective 28 June 2013

    These Rules are in effect for all URS proceedings.

    URS proceedings shall be governed by these Rules and the Supplemental Rules of the Provider administering the proceedings, as posted on its web site. To the extent that the Supplemental Rules of any Provider conflict with these Rules, these Rules supersede.

     

    (1)   Definitions

    In these Rules:

    • Business Day: means a working day as defined by the Provider in its Supplemental Rules.
    • Calendar Day: means that all days, including weekends and international and national holidays, shall be counted in determining deadlines and due dates. Provider Supplemental Rules may further define this term.
    • Complainant: means the party initiating a URS complaint concerning a domain name registration.
    • Determination: means a written outcome of a URS proceeding. Determinations may be made at the point of default, after a response, or after an appeal and may be referred to as Default Determination, Final Determination, or Appeal Determination.
    • Examiner: means an individual appointed by a Provider to make a Determination.
    • ICANN: refers to the Internet Corporation for Assigned Names and Numbers.
    • Mutual Jurisdiction: means a court jurisdiction at the location of either (a) the principal office of the Registrar or (b) the domain-name holder's address as shown for the registration of the domain name in Registrar's Whois database at the time the complaint is submitted to the Provider.
    • New gTLD: generic top-level domains introduced in the root after 1 January 2013
    • Provider: means a dispute resolution service provider approved by ICANN for handling URS cases. A list of such Providers appears at http://newgtlds.icann.org/en/applicants/urs.
    • Registry Operator: means the entity responsible for operating the top level domain in which a disputed domain name is registered.
    • Registrar: means the entity with which the Respondent has registered a domain name that is the subject of a URS complaint.
    • Registrant: means the holder of a domain name.
    • Respondent: means the holder of a domain name registration against which a URS complaint is initiated.
    • Supplemental Rules means the rules adopted by the Provider administering a URS proceeding to supplement these Rules. Supplemental Rules shall not be inconsistent with the URS text or these Rules and shall cover such topics as fees, word and page limits and guidelines, file size and format modalities, the means for communicating with the Provider and the Examiner, and the form of cover sheets.
    • URS Procedure refers to the Uniform Rapid Suspension System Procedure (currently found at <hyperlink>), which these Rules and the Provider's Supplemental Rules enhance and explain.

     


     

    (2)   Communications

    (a)    When forwarding a Complaint, including any annexes, electronically to the Respondent, it shall be the Provider's responsibility to employ reasonably available means calculated to achieve actual notice to Respondent. Achieving actual notice, or employing the following measures to do so, shall discharge this responsibility:

    1. sending the Notice of Complaint to all email, postal­mail and facsimile addresses shown in the domain name's registration data in the Whois database for the registered domain-name holder, the technical contact, and the administrative contact, as well as to any email addresses for the Respondent provided by the Complainant; and
    2. providing the Complaint, including any annexes, in electronic form, either via email to the email addresses mentioned in (i) above, or via an email link to an online platform requiring users to create an account.

    (b)   Except as provided in Rule 2(a), any written communication to Complainant or Respondent provided for under these Rules shall be made electronically via the Internet (a record of its transmission being available).

    (c)    Any communication to the Provider or the Examiner shall be made by the means and in the manner (including, where applicable, the number of copies) stated in the Provider's Supplemental Rules.

    (d)   Communications shall be made in the language prescribed in Rule 9.

    (e)    Either Party may update its contact details by notifying the Provider, the Registry Operator, and the Registrar.

    (f)    Except as otherwise provided in these Rules, or decided by an Examiner, all communications provided for under these Rules shall be deemed to have been made:

    1. if via the Internet, on the date that the communication was transmitted, provided that the date of transmission is verifiable; or, where applicable
    2. if delivered by telecopy or facsimile transmission, on the date shown on the confirmation of transmission; or:

                                iii.            if by postal or courier service, on the date marked on the receipt.

    (g)   Except as otherwise provided in these Rules, all time periods calculated under these Rules to begin when a communication is made shall begin to run on the earliest date that the communication is deemed to have been made in accordance with Rule 2(f).

    (h)   Any communication subsequent to the Notice of Complaint as defined in Rule 2(a) by

    1. an Examiner via the Provider to any Party shall be copied by the Provider to the other Party;
    2. the Provider to any Party shall be copied to the other Party; and

                    iii.            a Party shall be copied to the other Party, to the Provider and by the Provider to the Examiner, as the case may be.

    (i)     It shall be the responsibility of the sender to retain records of the fact and circumstances of sending, which shall be available for inspection by affected parties and for reporting purposes. This includes the Provider in sending Notice of Complaint to the Respondent by post and/or facsimile under Rule 2(a)(i).

    (j)     In the event a Party sending a communication receives notification of non-delivery of the communication, the Party shall promptly notify the Provider of the circumstances. Further proceedings concerning the communication and any response shall be as directed by the Provider.

    (3)   The Complaint

    (a)    Any person or entity may initiate a URS proceeding by submitting a Complaint in accordance with the URS Procedure, these Rules and the approved Supplemental Rules of the Provider administering the proceeding.

    (b)   The Complaint, including any annexes, shall be submitted using an electronic form made available by the Provider and shall:

    1. Request that the Complaint be submitted for determination in accordance with the URS Procedure, these Rules and the Provider's Supplemental Rules;
    2. Provide the name, contact person, postal and email addresses, and the telephone and telefax numbers of the Complainant and of any representative authorized to act for the Complainant in the URS proceeding;

                    iii.            Provide the name of the Respondent and all other relevant contact information from the Whois record as well as all information known to Complainant regarding how to contact Respondent or any representative of Respondent, including contact information based on pre-complaint dealings, in sufficient detail to allow the Provider to notify the Respondent of the complaint as described in Rule 2(a);

    1. Specify the domain name(s) that is/are the subject of the Complaint. The Complainant shall include a copy of the currently available Whois information and a copy, if available, of the offending portion of the website content associated with each domain name that is the subject of the complaint;
    2. Specify the trademark(s) or service mark(s) on which the complaint is based and the goods or services with which the mark is used including evidence of use -which can be a declaration and a specimen of current use in commerce - submitted directly or by including a relevant SMD (Signed Mark Data) from the Trademark Clearinghouse;
    3. Identify which URS Procedure elements (URS 1.2.6) the Complainant contends are being violated by Respondent's use of the domain name. This will be done by selecting the elements from URS Procedure section 1.2.6 that apply from the list provided on the Provider's Complaint form;

                  vii.            An optional explanatory statement of no more than 500 words in a separate free form text box;

                viii.            Identify any other legal proceedings that have been commenced or terminated in connection with or relating to any of the domain name(s) that are the subject of the Complaint;

    1. State that Complainant will submit, with respect to any challenges to a determination in the URS proceeding, to the jurisdiction of the courts in at least one specified Mutual Jurisdiction;
    2. Conclude with agreement to the following statement:
    3. 'Complainant agrees that its claims and remedies concerning the registration of the domain name, the dispute, or the dispute's resolution shall be solely against the domain-name holder and waives all such claims and remedies against (a) the Provider and Examiner, except in the case of deliberate wrongdoing, (b) the Registrar, (c) the Registry Operator, and (d) the Internet Corporation for Assigned Names and Numbers, as well as their directors, officers, employees, and agents.

                  xii.            Complainant certifies that the information contained in this Complaint is to the best of Complainant's knowledge complete and accurate, that this Complaint is not being presented for any improper purpose, such as to harass, and that the assertions in this Complaint are warranted under these Rules and under applicable law, as it now exists or as it may be extended by a good-faith and reasonable argument.';

    (c)    The Complaint may relate to more than one domain name, provided that the domain names are registered by the same domain­ name holder.

    (d)   The Complaint shall be accompanied by the filing fee, as set forth in the Provider's Supplemental Rules. If fees are not paid within one (1) Business Day of filing, as determined at the location of the Provider, the Complaint shall be automatically dismissed.

    (e)    The Complaint will not be accepted if the Provider's check of the Repository (see Rule 17) finds the Complainant has exceeded its quota of Abusive Complaints.

    (f)    URS Complaints may only be filed against domain names registered in a New gTLD.

    (g)   A URS Complaint may not be filed against a domain name that is part of an open and active URS or UDRP case.

    (h)   The Provider's Supplemental Rules will specify how the Respondent shall be identified in cases where the domain name is registered with a privacy/proxy service.

    (4)   Notice of Complaint and Locking of Domain

    (a)    The Provider shall include a copy of the Complaint in its notice to the Registry Operator.

    (b)   The Notice of Complaint to the Respondent shall be transmitted in English and shall be translated by the Provider into the predominant language used in the Registrant's country or territory, as determined by the country(ies) listed in the Whois record when the Complaint is filed.

    (c)    The electronic copy of the Notice of Complaint may be provided via email or an emailed link to an online platform requiring users to create an account.

    (5)   The Response

    1. a)      The Response shall:
    2. Provide the name, postal and email addresses, and the telephone and telefax numbers of the Respondent and of any representative authorized to act for the Respondent in the URS proceeding;
    3. Respond specifically to each of the grounds upon which the Complaint is based and include any defense which contradicts the Complainant's claims;

                                iii.            Respondent may request a finding that the Complaint was brought in abuse of the proceedings per URS Procedure Paragraph(s) 11.2 and/or 11.3;

    1. Identify any other legal proceedings that have been commenced or terminated in connection with or relating to any of the domain name(s) that are the subject of the Complaint;
    2. Conclude with the following statement followed by the signature (in any electronic format) of the Respondent or its authorized representative:
    3. 'Respondent agrees that its claims and remedies concerning the dispute, or the dispute's resolution, shall be solely against the Complainant and waives all such claims and remedies against (a) the Provider and Examiner, except in the case of deliberate wrongdoing, (b) the Registrar, (c) the Registry Operator, and (d) the Internet Corporation for Assigned Names and Numbers, as well as their directors, officers, employees, and agents.

                              vii.            Respondent certifies that the information contained in this Response is, to the best of Respondent's knowledge, complete and accurate, that this Response is not being presented for any improper purpose, such as to harass, and that the assertions in this Response are warranted under these Rules and under applicable law, as it now exists or as it may be extended by a good-faith and reasonable argument.'; and

                            viii.            Annex any documentary or other evidence upon which the Respondent relies.

    1. e)      At the request of the Respondent, the Provider may, in exceptional cases, extend the period of time for the filing of the response. The period may also be extended by written stipulation between the Parties, provided the stipulation is approved by the Provider. Requests for an extension of time shall comply with the Provider's Supplemental Rules.
    2. f)       No affirmative claims for relief by the Respondent will be permitted except for an allegation that the Complainant has filed an abusive Complaint.
    3. g)      The Provider's compliance check for a Response shall at least consist of: (1) ascertaining the Response has been filed in a language acceptable under the Rules for that case; and (2) checking for payment of required fees.
    4. h)      The Response must be accompanied by payment of the Response fee or Reexamination fee, as appropriate in relevant cases. If a required fee is not paid within one (1) Business Day, the Response will not be considered and the case may proceed as a Default.
    5. i)        If the Response is determined to be non-compliant for reasons other than non-payment, the Examiner is permitted to make any reasonable inferences from the inadequacy of the Response.
    6. j)        If a Respondent does not submit a response, in the absence of exceptional circumstances, the Complaint shall proceed to a Default Determination.
    7. k)      The Provider should normally not accept a late Response submitted after the domain name registration has expired, even if submitted before the closing date of the late Response window. The provider may in its Supplemental Rules define justified exceptions from this rule.

     

    (6)   Examiner

    (a)    Each Provider shall maintain and publish a publicly available list of Examiners and their qualifications.

    (b)   An Examiner shall be impartial and independent and shall have, before accepting appointment, disclosed to the Provider any circumstances giving rise to justifiable doubt as to the Examiner's impartiality or independence. If, at any stage during the URS proceeding, new circumstances arise that could give rise to justifiable doubt as to the impartiality or independence of the Examiner, the Examiner shall promptly disclose such circumstances to the Provider. In such event, the Provider shall have the discretion to appoint a substitute Examiner.


     

    (7)   Communication Between Parties and the Examiner

    No Party or anyone acting on its behalf may have any unilateral communication with the Examiner. All communications between a Party and the Examiner or the Provider shall be made to the Provider in the manner prescribed in the Provider's Supplemental Rules.

    (8)   General Powers of the Examiner

     

    (a)    The Examiner shall conduct the URS proceeding in a manner it considers appropriate in accordance with the URS Procedure and these Rules.

    (b)   In all cases, the Examiner shall ensure that the Parties are treated with equality to the extent feasible.

    (c)    The Examiner shall determine the admissibility, relevance, materiality and weight of the evidence.

    (d)   If one or more domain names are registered with a privacy or proxy service, or the nominal Registrant changes after the complaint is filed, it shall be the sole discretion of the Examiner to determine if the respondents are sufficiently related and to dismiss the Complaint with respect to any unrelated domain names. The Examiner may rely on information submitted by the Complainant and/or the Respondent(s) in making its finding.

    (9)   Language of Proceedings

    The URS Procedure Paragraph 4.2 specifies the languages in which the Notice of Complaint shall be transmitted.

    (a)    The Complaint shall be submitted in English.

    (b)   The Response may be provided in English, or in one of the languages used for the Notice of Complaint.

    (c)    The Examiner appointed shall be fluent in English and in the language of the Response and will determine in which language to issue its Determination, in its sole discretion.

    (d)   In the absence of a Response, the language of the Determination shall be English.

    (e)    The Provider is not responsible for translating any documents other than the Notice of Complaint.

    (10)                       Further Statements

    In order to ensure expedience of the proceeding, the Examiner may not request further statements or documents from either of the Parties.

     

    (11)                       In-Person Hearings

     

    There shall be no in-person hearings (including hearings by teleconference, videoconference, and web conference).

    (12)                       Default

    (a)    If at the expiration of the 14-day Response period (or extended period if granted), the Respondent does not submit an answer, the Complaint proceeds to Default. In case of Default, the Provider shall appoint an Examiner to review the Complaint for a prima facie case, including complete and appropriate evidence.

    (b)   When a case enters Default, the Provider shall notify the Registry Operator that the Registrant is prohibited from changing content found on the site and that the Registrant is prohibited from changing the Whois information. See URS Procedure Paragraph 6.2.

    (c)    The Examiner shall prepare a written Default Determination

    (d)   If the Examiner finds that the Complainant has made a prima facie case according to the URS Procedure Paragraph 1.2.6 for any of the domain names in the Complaint, the Default Determination shall so state, including any additional written reasoning the Examiner wishes to append. The Examiner shall order suspension of the domain names for which a prima facie case has been established.

    (e)    If the Examiner finds that the Complainant has not made a prima facie case according to the URS Procedure Paragraph 1.2.6, the Default Determination shall so state including any additional written reasoning the Examiner wishes to append. The Provider shall dismiss the Complaint as to the domain names for which a prima facie case is lacking.

    (f)    If a Response is filed within six (6) months after a Default Determination (or within any extension period granted under URS Procedure Paragraph 6.4), the Provider shall notify the Registry Operator. The Registry Operator shall modify the nameservers so that the domain name(s) resolve to the relevant IP address(es) for the domain name(s) as soon as practical, but remain locked as if the Response had been filed in a timely manner before Default.

    (g)   If a Party, in the absence of exceptional circumstances, does not comply with any provision of, or requirement under, these Rules, the URS Procedure or the Provider's Supplemental Rules, the Examiner shall draw such inferences therefrom as it considers appropriate.

    (13) Examiner Determination

    (a)    An Examiner shall make a Determination (Default, Final or Appeal) of a Complaint in accordance with the URS Procedure, these Rules and any rules and principles of law that it deems applicable.

    (b)   The Examiner's Determination shall be in writing, provide the reasons on which it is based, indicate the date on which it was rendered and identify the name of the Examiner.

    (c)    Examiner Determinations shall normally comply with the guidelines as to length set forth in the Provider's Supplemental Rules. If the Examiner concludes that the dispute is not within the scope of the URS Provider, it shall so state.

    (d)   If after considering the submissions the Examiner finds that the Complaint was brought in bad faith or was brought primarily to harass the domain name holder, the Examiner shall declare in its Determination that the Complaint was brought in bad faith and constitutes an abuse of the URS proceeding.

    (14)                       Remedies

    (a)    The sole remedy available to Complainant pursuant to any URS proceeding before an Examiner shall be limited to suspension of the domain name for the balance of the registration period.

    (b)   If the Complainant wishes to extend the remedy for an additional year per URS Procedure Paragraph 10.3, Complainant shall contact the Registry Operator directly regarding this option.

     

    (15)                       Determinations and Publication

    (a)    The Provider shall publish the Determinations and the dates of implementation on a publicly accessible web site, subject to the considerations in Rule 15 (c) and (d) below. See URS Procedure Paragraphs 9.2 and 9.4. The portion of any Determination that a Complaint was brought in bad faith (see Rule 17) shall be published.

    (b)   Determinations are subject to change only to correct typographical and clerical errors and shall not be subject to substantive change at the request of any party.

    (c)    A Final Determination that changes a Default Determination outcome for the same case, shall replace the Default Determination on the Provider's website, unless the Examiner determines both shall be made available and so states in its Final Determination.

    (d)   A Final Determination that upholds a Default Determination outcome for the same case may be published together on the Provider's website, or the Final Determination may replace the Default Determination, at the Examiner's discretion.

    (e)    The Examiner or Panel has the sole discretion to require the Appeal Determination to be published either instead of, or together with, the Default or Final Determination it has overruled or upheld.

    (f)    Determinations related to the same domain names and/or parties, but not part of the same case, need not be linked in any way on the Provider's website.

    (16)                       Settlement or Other Grounds for Termination


    1. a)      If, before the Examiner's Determination, the Parties agree on a settlement, the Examiner shall terminate the URS proceeding.
    2. b)      If, before the Examiner's Determination is made, it becomes unnecessary or impossible to continue the URS proceeding for any reason, the Examiner shall terminate the proceeding, unless a Party raises justifiable grounds for objection within a period of time to be determined by the Examiner.

    (17)                       Effect of Court Proceedings

    1. a)      In the event of any legal proceedings initiated prior to or during a URS proceeding in respect to the domain-name that is the subject of the Complaint, the Examiner shall have the discretion to decide whether to suspend or terminate the URS proceeding, or to proceed to a Determination.
    2. b)     In the event that a Party initiates any legal proceedings during the pendency of a URS proceeding in respect to the domain-name that is the subject of the Complaint, the Party shall promptly notify the Examiner and the Provider. See Rule 7 above.

    (18)                       Abusive Complaints

    1. a)      The Examiner may, of its own accord, find that a Complaint is abusive or contains deliberate material falsehoods.
    2. b)     A Respondent may, in its Response, allege that a Complaint was brought in an abuse of the URS process or contains deliberate material falsehoods.
    3. c)      Any findings by an Examiner as to abusive Complaints or deliberate materials falsehoods shall be so stated in the Determination, along with sufficient rationale to justify the finding to any potential Appeal Panel.
    4. d)     Any Provider registering a case of abuse as described in the URS Procedure Paragraph 11 shall, within one (1) Business Day submit information of the abuse case to an abuse case database.
    5. e)      The abuse case database shall be electronically accessible to all Providers.
    6. f)       Upon receipt of a Complaint, the Provider shall verify the admissibility of the Complaint against the abuse case database in line with applicable URS Procedure provisions and dismiss the Complaint if not admissible.

     

    (19)                       Appeal

    1. a)      The Provider is responsible for providing the entire record in the underlying proceeding to the Appeal Panel.
    2. b)     Appellant shall have a limited right to introduce new admissible evidence that is material to the Determination subject to payment of an additional fee, provided the evidence clearly pre-dates the filing of the Complaint.
    3. c)      Appellee shall not be charged any additional fee and shall have the right to file a Reply to the Appellant's additional statements within the time period identified in the Provider's Supplemental Rules.
    4. d)     If the Respondent prevailed and the domain name is no longer under the Registry Operator's suspension or lock, the Provider shall notify the Registry Operator to re-lock the domain name subject to the outcome of the Appeals process, but the domain name shall continue to resolve per URS Procedure Paragraph 12.3.
    5. e)      If any domain name that is the subject of an Appeal is expired at the time of the filing of the Appeal, the Provider shall reject the Appeal for want of a remedy, unless the Appeal is only filed under URS Procedure Paragraph 11.8.
    6. f)       The remedies for an Appeal are limited to:
    7. Affirmation of the Final Determination and the Remedy ordered. If the domain name is suspended, it shall remain suspended. If the domain name is with the Registrant, the Registry Operator shall promptly unlock the domain name following receipt of the Appeal Determination.
    8. Overruling of the Final Determination and the Remedy ordered. If the domain name is suspended, the Registry Operator shall unlock the name and return full control of the domain name registration to the Registrant. If the domain name is with the Registrant, the Registry Operator shall immediately follow the steps in URS Procedure Paragraph 10.2 to suspend the domain name.

                                iii.            Overruling an Examiner's finding that a Complaint was abusive or contained a deliberate material falsehood. The Appeal Panel may replace the Final Determination with one including changes that the Appeal Panel deems appropriate.

    1. g)      The Providers' Supplemental Rules for URS Appeals, other than those stated above, shall apply.

     

    (20)                       Exclusion of Liability

    Except in the case of deliberate wrongdoing, neither the Provider nor an Examiner shall be liable to a Party for any act or omission in connection with any URS proceeding under these Rules.

    (21)                       Amendments

    The version of these Rules in effect at the time of the submission of the Complaint to the Provider shall apply to the URS proceeding commenced thereby. These Rules may not be amended without the express written approval of ICANN.

     

    ADDITIONAL REGISTRY REQUIREMENTS

    .BE

    Should you seek to register a .BE domain name you and the Registrant must also agree to the following terms:

    Dispute resolution policy

    1. a)      Dispute resolution.The domain name holder must submit the type of disputes set out below to alternative dispute resolution proceedings and accepts in this regard the competence of an accredited Dispute Resolution Entity. The domain name holder accepts that those proceedings must be conducted before one of the accredited Dispute Resolution Entities listed at the web site of DNS.be. The procedure will be conducted in the language chosen by the domain name holder during his application. Every dispute will be governed by the dispute resolution policy applicable when the complaint is filed.
    2. b)      Applicable disputes.
    3. The domain name holder must submit a dispute to alternative dispute resolution proceedings if a third party (a 'Complainant') asserts to the Dispute Resolution Entity, in compliance with the rules of procedure, and proves that :

    (i)     the domain name holder's domain name is identical or confusingly similar to a trademark, a trade name, a social name or corporation name, a geographical designation, a name of origin, a designation of source, a personal name or name of a geographical entity in which the Complainant has rights; and

    (ii)   the domain name holder has no rights or legitimate interests in the domain name; and

    (iii) the domain name holder's domain name has been registered or is being used in bad faith.

    1. The evidence of such in bad faith registration or use of a domain name can inter alia be demonstrated by the following circumstances:
    • circumstances indicating that the domain name was registered or acquired primarily for the purpose of selling, renting, or otherwise transferring the domain name to the Complainant who is the owner of the trademark, trade name, social name or corporation name, geographical designation, name of origin, designation of source, personal name or name of the geographical entity, or to a competitor of that Complainant, for valuable consideration in excess of the costs directly related to the domain name; or
    • the domain name was registered in order to prevent the owner of a trademark, a trade name, a social name or corporation name, a geographical designation, a name of origin, a designation of source, a personal name or a name of a geographical entity from reflecting this name in a corresponding domain name, provided that the domain name holder has engaged in a pattern of such conduct; or
    • the domain name was registered primarily for the purpose of disrupting the business of a competitor; or
    • the domain name was intentionally used to attract, for commercial gain, Internet users to the domain name holder's web site or other on-line location, by creating a likelihood of confusion with the Complainant's trademark, trade name, social name or corporation name, geographical designation, name of origin, designation of source, personal name or name of a geographical entity as to the source, sponsorship, affiliation, or endorsement of the domain name holder's web site or location or of a product or service on his web site or location.
    • the domain name holder registers one or more personal names without the existence of a demonstrable link between the domain name holder and the registered domain names.
    1. If a complaint is filed, the domain name holder can demonstrate his rights or legitimate interests to the domain name by the following circumstances:

         prior to any notice of the dispute, the domain name holder used the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services or made demonstrable preparations for such use; or

         the domain name holder (as an individual, business, or other organization) has been commonly known by the domain name, even if he has acquired no trademark; or

         the domain name holder is making a legitimate and non­commercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark, trade name, social name or corporation name, geographical designation, name of origin, designation of source, personal name or name of the geographical entity at issue.

    1. c)      Rules of procedure.
    2. d)     The rules of procedure of the Dispute Resolution Entity state how to initiate and conduct the proceedings, which delays apply and how to appoint the Third-party Decider that will decide the dispute.
    3. e)      The rules of procedure also determine the fees that the Complainant must pay.
    4. f)       The Dispute Resolution Entity publishes the rules of procedure on its web site.
    5. g)      Non-intervention of be.DNS.bedoes not, and will not, participate in the administration or conduct of any proceedings before a Third-party Decider. Neither DNS.be, the Dispute Resolution Entity or the Third-party Decider will be liable as a result of any fault made in the dispute resolution process, except for intentional faults.
    6. h)      The remedies available to a Complainant under any proceedings before the Third-party Decider are limited to requiring the cancellation of the domain name registration or the transfer of the domain name to the Complainant.
    7. i)        Notification and publication.The Dispute Resolution Entity must publish all decisions under this dispute resolution policy on the Internet during a reasonable term. DNS.be must also be informed of these decisions. If the domain name holder is involved in other legal procedures concerning his/her domain name, he/she must inform beof the final decision(s). DNS.be may decide to publish the decisions referred to in the present article.
    8. j)        Courts of competent jurisdiction.The submission to the alternative dispute resolution procedures does not prevent either the domain name holder or the Complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before, during or after those proceedings. If a Third-party Decider decides that the domain name registration should be cancelled or transferred, DNS.be will implement that decision 1 5 days after being informed of the Third-party Decider's decision except if the domain name holder has started the appeal procedure of the dispute resolution in due time If the appeal procedure was started in time, DNS.be will not take further action (whilst leaving the domain name on hold) until the appeal procedure has ended or has been cancelled.
    9. k)      Other disputes.All other disputes between the domain name holder and any party other than DNS.be over the domain name registration that are not brought under the alternative dispute resolution procedures must be resolved through any court proceedings, arbitration or other available proceedings.
    10. l)        DNS.bewill not participate in any dispute between the domain name holder and any party other than DNS.be over the registration and use of the domain name, neither in the alternative dispute resolution proceedings, nor in any other proceedings. The domain name holder must not name DNS.be as a party or otherwise include it in any such proceedings. If DNS.be is named as a party in any such proceedings, it reserves the right to raise any and all defences deemed appropriate, and to take any other action necessary to defend itself.
    11. m)    Domain name on hold.As soon as a request for alternative dispute resolution is properly filed with the Dispute Resolution Entity and the appropriate fee is paid, the Dispute Resolution Entity must inform DNS.be of the identity of the Complainant and the domain name involved. bemust immediately put the domain name involved 'on hold', under article 3 of these terms and conditions. The domain name remains on hold until the end of the proceedings set out in paragraph
    12. n)      Costs of dispute resolution. The dispute resolution fee is payable by the Complainant. However, if the Third-party Decider concludes that the domain name registration needs to be struck out or transferred, DNS.be shall repay the total of these costs to the Complainant and reclaim the thus repaid costs from the domain name holder. Upon DNS.be's first request, the domain name holder shall reimburse the repaid amounts. The domain name holder shall not have a right of recourse against DNS.be, the Dispute Resolution Entity, the Third-party Decider or the Complainant for the thus suffered financial loss. The potential financial loss for the domain name holder is the risk that the latter took for the speculative registration of domain names on which third parties have rights.
    13. o)      The repayment provision specified in the previous paragraph does not apply to the appeal procedure of the dispute resolution. The costs of the appeal procedure are payable by the party that instituted this procedure.
    14. p)      The costs mentioned in this article only refer to the administrative costs of the dispute resolution as stipulated in article 10 and do not include any costs or fees for legal advice of the parties.

    .BIZ


    Should you seek to register a .BIZ domain name you and the Registrant, must also agree to the following terms:

    Indemnification:

    You agree to indemnify, defend and hold harmless the .BIZ Registry Operator, NeuStar, Inc., and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name Holder's domain name registration. This indemnification obligation survives the termination or expiration of the registration agreement.

    1. Registration Requirements

    You certify:

    1. a) The data provided in the domain name registration application is true, correct, up to date and complete; and
    2. b) The Registrant and you will keep the information provided above up to date.

    You certify to the best of your knowledge:

    1. a) The registered domain name will be used primarily for bona fide business or commercial purposes and not (i) exclusively for personal use; or (ii) solely for the purposes of (1) selling, trading or leasing the domain name for compensation, or (2) the unsolicited offering to sell, trade or lease the domain name for compensation.
    2. b) The domain name Registrant has the authority to enter into the registration agreement; and
    3. c) The registered domain name is reasonably related to the Registrant's business or intended commercial purpose at the time of registration.

    For purposes of the .biz Registration Restrictions ('Restrictions'), 'bona fide business or commercial use' shall mean the bona fide use or bona fide intent to use the domain name or any content, software, materials, graphics or other information thereon, to permit Internet users to access one or more host computers through the DNS:

    1. To exchange goods, services, or property of any kind;
    2. In the ordinary course of trade or business; or
    3. To facilitate (i) the exchange of goods, services, information, or property of any kind; or, (ii)the ordinary course of trade or business.

    Registering a domain name solely for the purposes of (1) selling, trading or leasing the domain name for compensation, or (2) the unsolicited offering to sell, trade or lease the domain name for compensation shall not constitute a 'bona fide business or commercial use' of that domain name.
    For illustration purposes, the following shall not constitute a 'bona fide business or commercial use' of a domain name:

    1. Using or intending to use the domain name exclusively for personal, noncommercial purposes; or
    2. Using or intending to use the domain name exclusively for the expression of noncommercial ideas (i.e., registering abcsucks.biz exclusively to criticize or otherwise express an opinion on the products or services of ABC company, with no other intended business or commercial purpose);
    3. Using the domain name for the submission of unsolicited bulk email, phishing, pharming or other abusive or fraudulent purposes.
    4. .Biz Dispute Resolution Services

    You and the Registrant acknowledge having read and understood and agree to be bound by the terms and conditions of the following documents, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement:

    (i) The Uniform Domain Name Dispute Resolution Policy, currently available at http://www.icann.org/udrp/udrp.htm; and

    (ii) The Restrictions Dispute Resolution Criteria and Rules, currently available at

    http://www.neustar-registry.biz/?q=node/51.

    The UDRP sets forth the terms and conditions in connection with a dispute between a Registrant and any party other than the Registry Operator or Registrar over the registration and use of an Internet domain name registered by Registrant.

    The RDRP sets forth the terms under which any allegation that a domain name is not used primarily for business or commercial purposes shall be enforced on a case-by-case, fact specific basis by an independent ICANN-accredited dispute provider. None of the violations of the Restrictions will be enforced directly by or through Registry Operator. Registry Operator will not review, monitor, or otherwise verify that any particular domain name is being used primarily for business or commercial purposes or that a domain name is being used in compliance with the UDRP processes.

    III. Reservation

    Registry Operator reserves the right to deny, cancel, place on registry-lock or hold, or transfer any registration that it deems necessary, in its discretion; (1) to protect the integrity and stability of the registry; (2) to comply with any applicable laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process; (3) to avoid any liability, civil or criminal, on the part of Registry Operator, as well as its affiliates, subsidiaries, officers, directors, employees and stockholders; (4) for violations of this Agreement and its Exhibits; or (5) to correct mistakes made by Registry Operator or any Registrar in connection with a domain name registration. Registry Operator also reserves the right to lock or place on hold a domain name during resolution of a dispute.

     

    .UK


    Should you seek to register a .UK domain name, in addition to the above terms and condition you and the Registrant must also agree to the following terms and conditions:

    Indemnification:

    You agree to indemnify, defend and hold harmless the .UK Registry Operator, Nominet UK (Company No. 3203859), and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name Holder's domain name registration. This indemnification obligation survives the termination or expiration of the registration agreement.
    Additional terms and conditions:

    http://www.nominet.org.uk/nominet-terms 
    http://www.nic.uk/Registrants/aboutdomainnames/legal/terms/ 


     

    .INFO


    Should you seek to register a .INFO domain name you and the Registrant, must also agree to the following terms:

    The .info Registry is Afilias LTD

    Indemnification: 

    You agree to indemnify, defend and hold harmless the .info Registry, Afilias LTD and its subcontractors, and the directors, officers, employees, affiliates and agents of each of them, from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or relating to the Registered Name Holder's domain name registration. This indemnification obligation survives the termination or expiration of the registration agreement.

    Compliance:

    You agree to comply with each of the following additional requirements:

    • ICANN standards, policies, procedures, and practices for which Afilias has monitoring responsibility in accordance with the Registry Agreement or other arrangement with ICANN; and
    • consent to the use, copying, distribution, publication, modification and other processing of Registered Name Holder's Personal Data by Afilias and its designees and agents; and
    • submit to proceedings commenced under ICANN's Uniform Domain Name Dispute Resolution Policy ('UDRP'); and
    • immediately correct and update the registration information for the Registered Name during the registration term for the Registered Name; and
    • acknowledge and agree that Afilias reserves the right to deny, cancel or transfer any registration or transaction, or place any domain name(s) on registry lock, hold or similar status, that it deems necessary, in its discretion; (1) to protect the integrity and stability of the registry; (2) to comply with any applicable laws, government rules or requirements, requests of law enforcement, or any dispute resolution process; (3) to avoid any liability, civil or criminal, on the part of Afilias, as well as its affiliates, subsidiaries, officers, directors, and employees; (4) per the terms of the registration agreement or (5) to correct mistakes made by Afilias or any Registrar in connection with a domain name registration. Afilias also reserves the right to place upon registry lock, hold or similar status a domain name during resolution of a dispute.

    Additional terms and conditions: http://afilias.info/policies

    .MOBI


    Should you seek to register a .MOBI domain name you and the Registrant, must also agree to the following terms:

    Indemnification:

    You agree to indemnify to the maximum extent permitted by law, defend and hold harmless the .BIZ Registry Operator, mTLD Top Level Domain, Ltd., and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name Holder's domain name registration. This indemnification obligation survives the termination or expiration of the registration agreement. 

    Compliance, rules and policies:

    You consent to the use, copying, distribution, publication, modification and other processing of Registered Name Holder's Personal Data by Registry Operator and its designees and agents in a manner consistent and relevant with mandatory local data protection, laws and privacy; 

    You hereby acknowledge and agree that the Registry and Registry Services Provider, acting in consent with the Registry, reserves the right to deny, cancel or transfer any registration that it deems necessary, in its discretion (i) to protect the integrity and stability of the registry; (ii) to comply with all applicable laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process; (iii) to avoid any liability, civil or criminal, on the part of the Registry as well as its affiliates, subsidiaries, officers, directors, representatives, employees, and stockholders; (iv) for violations of the terms and conditions herein; or (v) to correct mistakes made by the Registry or any registrar in connection with a domain name registration. The Registry also reserves the right to freeze a Registered Name during resolution of a dispute. 

    You acknowledge and agree that you must comply with the requirements, standards, policies, procedures and practices set forth in the dotmobi Style Guide (www.mtld.mobi) and consent to the monitoring of the website as described in the dotmobi Style Guide monitoring guidelines (www.mtld.mobi) for compliance with the Style Guide. Furthermore, Registrant acknowledges and agrees that this Style Guide is subject to modification by the Registry with any such changes appearing at the previously designated URL, and that Registrant must promptly comply with any such changes in the time allotted. 

    Notwithstanding anything in this Agreement to the contrary, mTLD Top Level Domain Ltd. ('dotmobi'), the Registry Operator of the .mobi TLD, is and shall be an intended third party beneficiary of this Agreement. As such, the parties to this Agreement acknowledge and agree that the third party beneficiary rights of dotmobi have vested and that dotmobi has relied on its third party beneficiary rights under this Agreement in agreeing to Regent Solutions Limited being a registrar for the .mobi top-level domain. Additionally, the third party beneficiary rights of dotmobi shall survive any termination or expiration of this Agreement. 

     

    FR, .RE, .PM, .YT, .WF and .TF


    Should you seek to register a FR, .RE, .PM, .YT, .WF or a .TF domain name you and the Registrant, must also agree to the following terms:

    Indemnification:

    You agree to indemnify, defend and hold harmless the FR, .RE, .PM, .YT, .WF and .TF Registry Operator, Association Française pour le Nommage Internet en Coopération (AFNIC), and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name Holder's domain name registration. This indemnification obligation survives the termination or expiration of the registration agreement. 

    Additional terms and conditions found here:

    (English) http://www.afnic.fr/medias/documents/Cadre_legal/naming-policy-03-2013.pdf

    .EU


    Should you seek to register a .EU domain name you and the Registrant, must also agree to the following terms: 

    Indemnification: 
    You agree to indemnify, defend and hold harmless the .EU Registry Operator, European Registry for Internet Domains abbreviated to 'EURID vzw/asbl.', and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name Holder's domain name registration. This indemnification obligation survives the termination or expiration of the registration agreement. 

    .EU Registration Restrictions 

    You acknowledge and agree that you are not permitted to purchase Private Whois for .EU registrations. 

    You should use your personal information to register a .EU domain name which information you represent and warrant is current, accurate and complete.

    Furthermore, you acknowledge and agree that you are not allowed and you should not attempt to register a .EU domain name unless you have a physical presence in one European Union member state.

    Applicable Rules and Policies 

    You agree to obey, comply with and be bound by any and all applicable laws, regulations and administrative policies promulgated by the European Registry of Internet Domain Names ('EURID' http://www.eurid.eu). 

    Rules and Dispute Resolution by ADR 

    You agree to obey, comply with and be bound by EURID rules and regulations and any and all updates, revisions and modifications thereto, which may be made by EURID from time to time, including, but not limited to, their dispute policy (http://www.eurid.eu/en/eu-domain-names/disputes).

    EURID offers an alternative procedure for resolving disputes concerning .EU domain names (http://www.eurid.eu/en/eu-domain-names/disputes). When applicable, You acknowledge such procedure and agree that you shall comply with and abide by its terms and conditions. 

    WHOIS Policy 

    You agree to obey, comply with and be bound by the EURID Domain Name WHOIS Policy and any and all updates, revisions and modifications thereto, which may be made by EURID from time to time (http://www.eurid.eu/files/docs/Terms%20and%20Conditions_EN.pdf

    Jurisdiction 

    For the adjudication of disputes concerning or arising from use of the registered.EU domain name, you agree to submit to the laws of the state of Luxemburg.

    .ASIA

    Should you seek to register a .ASIA domain name you and the Registrant, must also agree to the following terms:

    General policies:

    You represent and warrant that you meet all the eligibility requirements for .ASIA. You further agree to be bound by any .ASIA registry rules, policies and agreements. 

    The registration guidelines are available here:http://www.dotasia.org/draft/DotAsia-General-Policies--FINALDRAFT-v-1-0.pdf

    Charter Eligibility Requirement.

    You understand the Registered Name Holders are required to comply with the Charter Eligibility Requirement as set forth in the Registry Policies and you declare compliance with such requirement:

    http://www.dotasia.org/draft/DotAsia-Charter-Eligibility--FINALDRAFT-v-1-5.pdf

    Indemnification:

    You agree to indemnify, defend and hold harmless to the maximum extent permitted by law the .ASIA Registry Operator, DotAsia Organisation Limited, Registry Services Provider, and their directors, officers, employees and agents from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or relating to the Registered Name Holder’s domain name registration and or use. This indemnification obligation survive the termination or expiration of the registration agreement.

    Compliance, rules and policies:

    You agree to comply with each of the following additional requirements:

    ICANN requirements, standards, policies, procedures, and practices for which DotAsia has monitoring responsibility in accordance with the Registry Agreement or other arrangement with ICANN;

    Operational standards, policies, procedures, and practices for the .ASIA Registry established from time to time by DotAsia in a non-arbitrary manner as Registry Policies, applicable to all registrars and/or Registered Name Holders, and consistent with the Registry Agreement shall be effective upon thirty (30) days’ notice by DotAsia to Registrar;

    Notwithstanding anything in this Agreement to the contrary, DotAsia Organisation Limited ('DotAsia'), the Registry Operator of the .ASIA TLD, is and shall be an intended third party beneficiary of this Agreement. As such, the parties to this Agreement acknowledge and agree that the third party beneficiary rights of DotAsia have vested and that DotAsia has relied on its third party beneficiary rights under this Agreement in agreeing to Regent Solutions Limited being a registrar for the .ASIA TLD. Additionally, the third party beneficiary rights of DotAsia shall survive any termination or expiration of this Agreement.

    You consent to the use, copying, distribution, publication, modification and other processing of Registered Name Holder’s Personal Data by DotAsia and its designees and agents in a manner consistent with relevant mandatory local data protection, laws and privacy;

    You accept to submit to proceedings commenced under ICANN’s Uniform Domain Name Dispute Resolution Policy ('UDRP');

    You accept to submit to proceedings commenced under ICANN’s Charter Eligibility Dispute Resolution Policy ('CEDRP');

    You immediately correct and update the registration information for the Registered Name during the registration term for the Registered Name;

    You acknowledge and agree to comply with the .ASIA Charter Eligibility Requirement, including the following provision: 'The Registrant Contact represents and warrants that it has made known to the Charter Eligibility Declaration Contact (CED Contact), and the CED Contact has agreed, that the Registrant Contact and the CED Contact will CED Contact will jointly be defined as the Registered Name Holder, and that it shall be jointly responsible for the Registered Name in the event of a dispute or a challenge over the Registered Name Holder’s legal entitlement to or the ownership of the Registered Name. The CED Contact shall be bound by the provisions in the DotAsia Organisation Limited’s .ASIA Charter Eligibility Requirement Policy published from time to time. 

    Registered Name Holder acting as Registrant Contact agrees that it has obtained an agreement from the CED Contact that the Registrant Contact shall remain the Operating Contact for all operations of the domain, including but not limited to domain transfer and updates.' 

    You agree to be bound by the terms and conditions in the initial launch and general operations of the Registry TLD, including without limitation the Start-Up Policies. Where such terms and conditions include the submission to a binding arbitration for disputes arising from the Start-Up process or any allocation of domain names.

    You acknowledge and agree that DotAsia and Registry Services Provider, acting in consent with DotAsia, reserves the right to deny, cancel or transfer any registration that it deems necessary, in its sole discretion (i) to protect the integrity security, and stability of the registry; (ii) to comply with all appropriate laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process; (iii) to avoid any liability, civil or criminal, on the part of DotAsia as well as its affiliates, subsidiaries, officers, directors, representatives, employees, and stockholders; (iv) for violations of the terms and conditions herein: or (v) to correct mistakes made by DotAsia, the Registry Services Provider or any registrar in connection with a domain name registration. DotAsia also reserves the right to freeze a Registered Name such as placing a domain name on hold, lock, or other status during the resolution of a dispute.

    You accept to submit to proceedings commenced under other dispute policies as set forth by DotAsia from time to time in the Registry Policies, including but not limited to expedited processes for suspension of a domain name by claims sought by intellectual property right holders, Internet engineering and security experts or other competent claimants in the purpose of upholding the stability, security and integrity of the .ASIA Registry.

    .TEL

    Should you seek to register a .TEL domain name you and the Registrant, must also agree to the following terms:

    In case the Sponsoring Organisation (the entity that is responsible for the policies and for the deployment principles of the Registry TLD) or the Registry encounters and/or is informed of any alleged non-compliance or violation by the Registrar or the Domain Name Holder of the Registry Policies, it will investigate the alleged non compliance or violation. Unless otherwise provided for in the Registry Policies, if the Sponsoring Organisation or the Registry concludes that the Domain Name Holder has violated a Registry Policy, it may, at its sole discretion:

    1. if the registration data provided by the Domain Name Holder appears to be inaccurate, request the Domain Name Holder to correct such data within thirty (3) days´ notice period; or
    2. if the Domain Name is registered and/or used in violation of a Registry Policy, request the Domain name Holder to comply with the relevant Registry Policy within a thirty (30) days´ notice period or, if the violation relates to the use of Address Records in violation of Sections 4.2 (b) or 4.5, within five (5) days´ notice period.

    In case an inadequate response or no response has been received within the notice period given to the Domain Name Holder, the Sponsoring Organisation or the Registry may revoke the Domain Name registration without further notice, and without the Domain Name Holder being entitled to any damages resulting from such revocation.

    The Sponsoring Organisation or the Registry may in its discretion, periodically attempt to verify a Domain Name Holder´s compliance with the Registration and Acceptable Use Policy. 

    During the applicable notice period, the Sponsoring Organisation or the Registry may, without liability to any other party, make inactive cancel or otherwise change the state of the Domain Name in question in which case, the Domain Name cannot be updated or transferred, and may not resolve.

    .ORG

    Should you seek to register a .ORG domain name you and the Registrant, must also agree to the following terms:

    Indemnification:

    You agree to indemnify, defend and hold harmless the.ORG Registry Operator, Public Interest Registry, and its subcontractors, shareholders, directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses arising out of or relating to the Registered Name Holder's domain name registration. This indemnification requirement shall survive the termination or expiration of this Agreement. 

    .IN

    Should you seek to register a .IN domain name you and the Registrant, must also agree to the following terms:

    1. Proxy/Privacy Services

    Any kind of proxy services are not allowed, and if the data is wrong or masked out by ay proxy/privilege protection services, the Registrant shall not be recognized as the owner of the domain name.

    The Registrant shall use the domain name in such a way that it does not violate third-party rights, applicable laws or regulations, including discrimination on the basis of race language, sex or religion and the Registrant further warrants that it shall not register or use the domain name in bad faith or for any unlawful purpose.

    .IN Registry considers illegal or fraudulent actions spamming, using email in denial-of-service attacks, Phishing, Pharming, Botnet command and control, Distribution of pornography, illegal access to other computer networks etc. as abusive of domain name. Registry can suspend Registered name in such cases and initiate action accordingly. Further, Fast Flux hosting may be used only with prior permission of .IN Registry.

    1. DOMAIN DISPUTE POLICY

    Registrant is required to submit to mandatory arbitration proceedings in the event a complainant files a complaint with .IN Registry, against a registrant on basis of unlawful registration of a domain name. The arbitration proceedings shall be conducted by one of .IN Registry Empanelled Arbitrators, in accordance with Dispute Resolution Policy and Procedure and Arbitration & Conciliation Act, 1996.

    Link: https://www.registry.in/.IN%20Domain%20Name%20Dispute%20Resolution%20Policy%20%28INDRP%29

    .NL

    All .nl domain names are registered with SIDN, the administrator of the .nl zone. Where the registration of your chosen domain name and its subsequent management are concerned, Regent Solutions Limited will act as your representative in dealings with SIDN.

    Regent Solutions Limited will also submit an application to register the domain name on your behalf. By instructing Regent Solutions Limited to submit an application to register a domain name, you agree that, if your application is accepted by SIDN, you will enter into a contract with SIDN, of Arnhem, the Netherlands (Trade Register no. 41215724), covering the domain name's registration. Your rights and obligations under the registration contract, and those of SIDN, are set out in the General Terms and Conditions for .nl Registrants, which can be read here:

    1. English: sidn.nl/fileadmin/downloads_en/Terms_and_Conditions/General_Terms_and_Conditions_for_.nl_Registrants.pdf
    2. Dutch: sidn.nl/fileadmin/downloads/Algemene_voorwaarden__reglementen__statuten_etc/Algemene_voorwaarden_voor_.nl-domeinnaamhouders.pdf

    .DE

    All .de domain names are registered with DENIC, the administrator of the .de zone. Where the registration of your chosen domain name and its subsequent management are concerned, Regent Solutions Limited will act as your representative in dealings with DENIC.

    Regent Solutions Limited will assume administration of the domain on behalf of the Domain Holder afterwards. Any communications which the Domain Holder, the Administrative Contact, the Technical Contact or the Zone Administrator sends to DENIC on the basis of these Terms and Conditions, including a possible notification of termination of the contract, must also always be transmitted through this same DENIC member. DENIC may also choose to send any communications destined for the above-named persons through the same DENIC member.

    DENIC has the right to place a Dispute entry on the domain if a third party presents a credible case suggesting that they have a right to the domain or that their rights are being infringed by the domain, and if such third party declares that they are taking steps to enforce their resultant claims against the Domain Holder. The Dispute entry takes effect for one year, but DENIC will extend it, provided the party in whose name it has been entered requests such an extension and submits evidence that the dispute has still not been resolved. A domain that has had a Dispute entry placed on can continue to be used by its Domain Holder, but it is not possible to transfer it to anyone else.

    If the Domain Holder is not domiciled in Germany, they must appoint an Administrative Contact domiciled in Germany; this Administrative Contact is also the Domain Holder’s authorized representative for receiving the service of official or court documents for the purposes of § 184 of the German Code of Civil Procedure, § 132 of the German Code of Criminal Procedure, §56 (3) of the Rules of the Administrative Courts, and § 15 of the Administrative Procedures Act and the corresponding provisions of the Administrative Procedures Acts of the respective states of the Federal Republic of Germany.

    Immediately after registration, the Domain Holder must check the data published in DENIC’s whois search at http://www.denic.de/de/whois/index.jspand must inform DENIC at once of any necessary corrections to it. This duty also extends to informing DENIC of modifications required to this data at any time after that. In supplying and modifying this data, the Domain Holder must always comply with DENIC’s Domain Guidelines, which are available at http://www.denic.de/en/bedingungen.html.

    .CO

    You agree that all disputes, claims or controversies regarding the registration, ownership, use, transfer, assignment, loss cancellation, or suspension of any Registered Name or otherwise relating to the .CO TLD between Registrant and Administrator shall be governed exclusively by the laws of Colombia and that any such disputes, claims or controversies shall be brought and heard exclusively in the courts located in Bogotá, Colombia.

    Neither the Registrar´s acceptance of the Registrant´s registration request nor the actual registration of any Registered Domain shall be deemed an indication that Administrator, Registrar or the Colombian Government has made any determination regarding the legality of the registration, the extent to which Registrant´s registration and exclusive and perpetual right of use and enjoyment of the Registered Name may violate any applicable laws, rules, regulations, policies, procedures, ordinances or decrees or infringe on the rights of any other person, and that neither Administrator, Registrar nor the Colombian Government shall have any liability or responsibility arising therefrom.

     

     

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